Level 1: Cadet

Log in issue

Hi i am having trouble logging in to afl live pass

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Support Team
Support Team

Re: Log in issue

Hello @mdawes,


Apologies for the issues accessing your AFL Live Pass.


Can I please get some further details to investigate further?


How did you subscribe? (free for Telstra customer, In-App via the App Store or Play Store)


If you are a Telstra customer, open the AFL App while connected to 4G, and select Telstra customer

when prompted, or via More>My Account>Live Pass>Telstra Customer


If you have subscribed, you do not sign in, you restore the purchase. You can do this

in the same section, More>My Account>Live Pass>Restore purchase.


If still no luck, try uninstalling and reinstalling the AFL App. If there is still an issue, could you please

let me know what device you are using, as well as how you subscribe?

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