Level 1: Cadet

My AFL Live Pass is not working today. Please cancel my subscription.

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Support Team
Support Team
Accepted Solution

Re: My AFL Live Pass is not working today. Please cancel my subscription.

Hey @user280718

 

Thanks for your post and I am happy to help you get this working or cancel if you wish. Firstly, what is the problem with the App/Live stream?

 

As general troubleshooting, I'd recommend attempting these steps:

 

•    Please completely uninstall the app, restart the device & then redownload
•    Please make sure you have location settings turned on & allowed the AFL Live app to use your location
•    Please ensure you've cleared the cache on your device

 

In most cases, if you're having any difficulty streaming, I'd recommend attempting the steps here as this will help resolve most issues you encounter
 
If you still encounter an issue, can you please provide the below details to help us assist you?
     
How exactly did you subscribe? (In app purchase, AFL.com.au, Club Digital membership or our 2018 AFL Live Pass Offer) 
Do you encounter an error message? If so, what is it specifically?
Device:
OS Version:
Service Provider:
ADSL, Cable, NBN or Mobile:
Location: 

 

Alternatively, if you wish to cancel your subscription, you can follow the steps here: https://crowdsupport.telstra.com.au/t5/Sports/Unsubscribe-From-AFL-Live-Pass-User-Guide-KB/ta-p/3875...

 

Let me know if you need any further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: My AFL Live Pass is not working today. Please cancel my subscription.

Hey @user280718

 

Thanks for your post and I am happy to help you get this working or cancel if you wish. Firstly, what is the problem with the App/Live stream?

 

As general troubleshooting, I'd recommend attempting these steps:

 

•    Please completely uninstall the app, restart the device & then redownload
•    Please make sure you have location settings turned on & allowed the AFL Live app to use your location
•    Please ensure you've cleared the cache on your device

 

In most cases, if you're having any difficulty streaming, I'd recommend attempting the steps here as this will help resolve most issues you encounter
 
If you still encounter an issue, can you please provide the below details to help us assist you?
     
How exactly did you subscribe? (In app purchase, AFL.com.au, Club Digital membership or our 2018 AFL Live Pass Offer) 
Do you encounter an error message? If so, what is it specifically?
Device:
OS Version:
Service Provider:
ADSL, Cable, NBN or Mobile:
Location: 

 

Alternatively, if you wish to cancel your subscription, you can follow the steps here: https://crowdsupport.telstra.com.au/t5/Sports/Unsubscribe-From-AFL-Live-Pass-User-Guide-KB/ta-p/3875...

 

Let me know if you need any further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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