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Level 1: Cadet

Radio cuts out

When listening to the alf broadcast through the afl app,the radio stops playing after 15 -20 seconds..been doing it for ages..what can i do to fix it??

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4 REPLIES 4
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Support Team
Support Team

Re: Radio cuts out

Hello @Sino1,

 

Thanks for your message, apologies for any issues accessing the radio.

 

We have not had any other community members report this issue, so it's likely

some troubleshooting on your device will resolve.

 

Uninstalling and reinstalling the AFL App can assist, and clearing the cache if using Android (Settings>Apps>AFL>Storage).

Have you tried while using alternate internet connections?

Is it all radio stations or only a specific one having issues?

 

It may also relate to permissions, the AFL App needs permission to run in the background when the

screen is locked or closed, if you locate the App in your settings you should be able to review the permissions.

 

If you still aren't having any luck, could you please let us know what device you are using, and what version of iOS/Android it's running? You can generally find this info in settings>about.

 

-Aaron

 

 

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Level 1: Cadet

Re: Radio cuts out

Hi Aron,turned on All permissions and turned on storage.(running Android on a sumsung s8)..,see if it works tonight..

Cheers Sino1 

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Support Team
Support Team

Re: Radio cuts out

Hello @Sino1,

 

Thanks for the update,

 

Hopefully there are no issues tonight.

 

If you do still have the same issue, could you please try a few different stations to 

determine if it is possibly one of the radio feeds we get from a broadcast partner.

 

Please let us know how you go.

 

-Aaron

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: Radio cuts out

Hi Aaron, 

I had to delete and reinstall the afl app..Radio works fine now.

Tried turning on all permissions but that didn't work..

Thanks for your help

Cheers Sino1

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