Neville_Sanchez
Level 1: Cadet
January 2019

Subscription?

Answered

So I used the AFL Live service for free last year as a Telstra customer, and plan to again this year as long as it's free.  I read somewhere that if I don't cancel my subscription by 31 January 2019, I could be charged. 

Do I have to unsubscribe, just to subscribe again for free when the AFL 2019 season is closer?

Seems silly.

** The nature of Monkey was irrepressable! **
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Kjorg
Community Manager Community Manager
Community Manager
January 2019
Accepted Solution

Re: Subscription?

In response to Neville_Sanchez

Hi @Neville_Sanchez

 

Thank you for your post, I would be happy to clarify. 

 

AFL Live Passes which have been redeemed free of charge by Telstra Mobile customers will automatically expire on 31/01/2019. There will be no charges. 

You will then need to redeem the AFL Live Pass again for the 2019 season. 

 

Please let us know if you require any further assistance. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Kjorg
Community Manager Community Manager
Community Manager
January 2019
Accepted Solution

Re: Subscription?

In response to Neville_Sanchez

Hi @Neville_Sanchez

 

Thank you for your post, I would be happy to clarify. 

 

AFL Live Passes which have been redeemed free of charge by Telstra Mobile customers will automatically expire on 31/01/2019. There will be no charges. 

You will then need to redeem the AFL Live Pass again for the 2019 season. 

 

Please let us know if you require any further assistance. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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