Level 1: Cadet

Telstra AFL Live

I am consistently being charged $4.99 for AFL Live. Now as a Telstra mobile customer I should be getting this for free. From reading through the forums it appears that I have signed up for this via the web. With that said, when I log into aFL Live web, I cannot cancel the subscription via the 'Mange My Account' tab. Please help me.... This is very disappointing to say the least.


On my credit card statement the reference appears as: Sdf Australia Au Au Pos authorisation and it is for -$4.99 every week.

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Community Manager Community Manager
Community Manager

Re: Telstra AFL Live

Hi @Mark_Simmonds


Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 


I have sent you a private message to grab some information so that I can investigate further. 


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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