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Level 1: Cadet

Unable to cancel AFL live pass

I am wanting to cancel my AFL live pass but coming to a dead end when I do. I purchased through the Google Play store, but when I look in my subscriptions under the app, nothing comes up. Have tried on phone and PC with no luck...need help. 

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Community Manager Community Manager
Community Manager

Re: Unable to cancel AFL live pass

Hi @Mattyjr

 

Thank you for your post, my apologies for any issues you're experiencing cancelling your AFL Live Pass subscription. 

 

As you are using Android, please open the Play Store>menu>subscriptions>AFL>cancel.

As the purchase is with Apple or Google, we are unable to cancel on your behalf.

 

Unfortunately, as the purchase is with Google we are unable to cancel on your behalf as we do not have access to their systems. 

 

We would recommend checking any GoogleID account which may use the same credit card details.

We've had multiple occasions where the subscription was attached to an old GoogleID or one of a family member. 

 

If you are unable to locate the purchase in the Play store when signed into the same Google account that was used to purchase, you will need to contact Google Play Support via the below link for further assistance - https://tel.st/yredt;

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