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Level 1: Cadet

Unauthorised Telstra App charges on my credit card

I am being charged fortnightly TELSTRA APPS & ENTERTAI MELBOURNE $4.99 and I need to make this stop.  I only signed up for AFL app, but no longer require.  Can a Telstra rep remove this billing cycle from my account please.  i have deleted the app from my phone.  Thanks.

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Support Team
Support Team

Re: Unauthorised Telstra App charges on my credit card

Hi @WDF

 

Thank you for your post. 

 

Deleting the AFL Live App from your device will not cancel your subscription. 

I can assist with this, I've sent you a private message to request further information. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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