2018 AFL Live pass

[Michael1954]

This seems to be a problem EVERY year. I am actually registered on the AFL website from when I was a Telstra customer but I actually subscribe to Live Pass each year through a digital membership with the Collingwood Football Club.

The problem is that I can never seem to get onto the site to actually REDEEM the voucher code sent to me by Collingwood. That option just doesn't seem to be there. Someone seriously needs to set out a method that actually works for club members who aren't Telstra customers any more!

[Kjorg · Accepted solution]

Hi @Michael1954

When you log in to the AFL website, and go to Manage My Live Pass (top right hand drop down list next to your name) you should see the option to redeem the voucher code sent to you by your club. 

If you're unable to log onto the AFL website, I would recommend resetting your password or using a different email address.

Please let us know if you require any further assistance. 

[Michael1954]

Thanks, Kjorg. I 'think' it has worked this time. Actually, I just received an email, so I 'know' it has worked this time. That was the first time I've actually seen that option available.,. but no doubt I'll struggle again next year lol.