Mick_Barton
Level 2: Rookie

AFL app crashing on iPad

Why does the AFL app keep crashing only when i click on team anouncements on my iPad version 11.3.1

mickbarton@bigpond.com

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
aaron_h
Community Manager Community Manager
Community Manager

Re: AFL app crashing on iPad

Hello @Mick_Barton

 

Thanks for your message, sorry to see this.

 

I can't see any similar reports currently, can you please provide some further

details in order for us to escalate?

 

What model iPad is it?

Is the version 11.3.1 you provided the current iOS version installed? 

Are there any iOS updates available?

Are there app updates available?

Have you tried to uninstall and reinstall the app?

Do you have the same result when connected to an alternate network?

 

Once we have enough information we can forward the details onto the app developers

for investigation.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines
Mick_Barton
Level 2: Rookie

Re: AFL app crashing on iPad

I am using iPad Air 2 and I have deleted the afl app and reinstalled it and still the app keeps crashing only when I select “team announcements” 

mickbarton@bigpond.com
Mick_Barton
Level 2: Rookie

Re: AFL app crashing on iPad

It it also crashes on replays too.

mickbarton@bigpond.com
Kjorg
Community Manager Community Manager
Community Manager

Re: AFL app crashing on iPad

Hi @Mick_Barton

 

Thank you for getting back to us, apologies that you're still experiencing this problem.

We do require all of the requested information, once we have this we can forward the details on to the app developers for investigation.  

 

Is the version 11.3.1 you provided the current iOS version installed? 

Are there any iOS updates available?

Are there app updates available?

Do you have the same result when connected to an alternate network?

 

Do you have another device you can test the AFL Live App on?

We have tested on iOS and Android devices and have been unable to replicate any crashing. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: AFL app crashing on iPad

You should be able to update your iPad Air 2 to iPadOS version 14.5

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit