Level 1: Cadet


I can access vision on my phone but not on my new Samsung tablet.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: AFL App

are you having any errors when you try to watch it on the tablet?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Community Manager Community Manager
Community Manager

Re: AFL App

Hi @Keatter


Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 


Have you linked your AFL Live Pass on your phone to a TelstraID? 

If not, you will need to do this before you can log in to the AFL Live App on your new device. 


On your phone, go to More > My Account > AFL Live Pass and you should see an option to Link Your Live Pass. 

Click this and follow the prompts to link to a TelstraID. 

Once you've done this, you'll be able to log in on your tablet with the TelstraID email address/password you set up. 


Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit