GixxerPilot
Level 1: Cadet

AFL Live app audio issue

Hi. Audio of a game cuts out intermittently. Streaming over wifi using Android, I find the audio plays for 1-5 or so minutes then stops. Sometimes  I have to hit the listen live button then select my desired stream again. Occurs when both leaving app open on screen and when app open but browsing phone. Any help would be appreciated. Cheers 

 

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1 REPLY 1
Kjorg
Community Manager Community Manager
Community Manager

Re: AFL Live app audio issue

Hi @GixxerPilot

 

Thanks for your message, sorry to see this.

 

Customers that have reported this in the past have generally found the cause is the app has not been given permission to run in the background.

Open your device settings>applications>AFL>permissions and ensure all permissions requested have been granted.

 

If you uninstall and reinstall the app, you will be prompted to provide the permissions again as well.

 

If you continue to have any issues, please let us know details of the device in use, and what troubleshooting has already been attempted.

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