Leila24
Level 1: Cadet

AFL Live Pass Nightmare

I am trying to get help ending a subscription,because i paid for it and it did NOT allow me to watch AFL Live.I am being charged (twice now)and want help from Telstra to fix the problem.I rang Telstra "help"...and got handballed here.Can anybody msg me so i can get some help concerning this issue?

Any help greatly appreciated,

Regards,Leila

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4 REPLIES 4
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: AFL Live Pass Nightmare

Hey Leila,

The staff will be around shorty, in the meanwhile, are you able to confirm how the charge is listed on your statement as that is going to help them to get it sorted for you as quickly as possible.
Helpful Links

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Leila24
Level 1: Cadet

Re: AFL Live Pass Nightmare

Hello DrQ,thx for your reply.
It says "AFL Applications Melbourne V1 AUS Card XX (+4 digits)"
Thx,
Leila
MichealW
Telstra (Retired)
Telstra (Retired)

Re: AFL Live Pass Nightmare

Hi @Leila24

 

Thank you for contacting us

 

I have sent you a private message.

I will reply there.

 

Regards

Micheal @ Telstra

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Leila24
Level 1: Cadet

Re: AFL Live Pass Nightmare

OK thx ill msg soon

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