Level 1: Cadet

Afl live refund

I am being charged $4.99 every month for the Afl live app when I’m a Telstra customers and it should be free.
I’ve tried to resolve this issue in store and by phone but no luck.
Require a backdated refund , thankyou

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Level 25: The Singularity
Level 25: The Singularity

Re: Afl live refund

While you are waiting for one of the team to respond...(they work weekends, so usually get the Monday off). The reason why you are getting charged is because you didn't sign up in the correct manner through the app (or you signed up through the website, which doesn't get you the free subscription). There was a green button in the app that you needed to click to go through the correct registration process.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Community Manager Community Manager
Community Manager

Re: Afl live refund

Hi @Hawk19


Thank you for your post. 


As @Jupiter mentioned, if you're being charged for AFL Live Pass as a Telstra customer, you did not redeem the AFL Live Pass correctly. 

I'm happy to look into this further for you. I've sent you a private message to request further information. 


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

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