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Hello @Hoges33
Apologies for the access issues experienced accessing your Live Pass
There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.
This issue has been identified and resolved and should not impact any of the sports live streams today.
Apologies again for the inconvenience
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Hello @Hoges33
Apologies for the access issues experienced accessing your Live Pass
There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.
This issue has been identified and resolved and should not impact any of the sports live streams today.
Apologies again for the inconvenience
All moderation actions are supported by the CrowdSupport Community Guidelines
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Re: AFL Live Video Error
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Re: AFL Live Video Error
Hello @SamG2637,
Sorry to hear you are still having issues.
The issue impacting Live Streams on Saturday night has been resolved,
however I've had a few iOS customers having issues restoring their subscriptions.
Could you please let me know what device you are using, and what version of iOS/Android it's running?
When you navigate in-app to More > My Account > AFL Live Pass, does this show your subscription details or ask you to subscribe/restore?
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Re: AFL Live Video Error
Hello @SamG2637
I have now seen your other posts,
and it's clear the reason you cannot access is because you are not in Australia or New Zealand.
Please check the other post for instructions on what to do next.
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Re: AFL Live Video Error
It has been occurring in many different matches over a number of weeks. These are no isolated incidents so stop saying the issue has been fixed when it clearly hasn't.
I regret purchasing the app.
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Re: AFL Live Video Error
Hello Henez,
Sorry to see that the issue has continued for you, apologies for the frustration this has caused.
We have tested the AFL App on all our test iOS devices and cannot replicate the issue
your reporting. We also have many iOS users accessing the AFL App without issue, however
I have had a handful of similar reports over the last week or so, so there appears to still be
some issues.
The affected users all appear to be using iOS 12.2, could I confirm if this is your iOS version
as well?
We have also released an App update in the last week, have you updated the AFL App?
The next step would be factory resetting your iPhone, and testing the App before restoring any data.
I realise this is a hassle, but if we cannot replicate the issue, then we need to rule out your device as
a potential cause.
If you would like instructions on how to perform the reset, and backing up your data first to make sure you
don't lose anything, let me know.
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