Timmeh888
Level 1: Cadet

App constantly crashes

App up to date version 7.6.2, used on IPhone 11 Pro Max iOS 13.6.1

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5 REPLIES 5
aaron_h
Community Manager Community Manager
Community Manager

Re: App constantly crashes

Hello @Timmeh888,

 

Apologies for any issues accessing the AFL App.

 

Is the App crashing when booting up/watching a live match/video/random/etc?

Have you tried to uninstall and reinstall the AFL App?

Have you tried the app when connected to another internet connection?

 

A common cause is the app not having permission to location and data, 

without permission videos will cut out.

 

 

 

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Timmeh888
Level 1: Cadet

Re: App constantly crashes

Hi Aaron,

 

Yes I have tried uninstalling and reinstalling app, tried that after the last update did not resolve the issues.

 

I have accessed the app through Telstra mobile 4g and my home Telstra nbn broadband with no difference in occurrence of crashing.

 

app have full access to location and background update has been allowed.

 

app crashes when trying to access match data/summary screen the step before trying to watch video. Even crashes sometimes when clicking on news articles and crashes when trying access previous seasons from the matches tab.

aaron_h
Community Manager Community Manager
Community Manager

Re: App constantly crashes

Hello @Timmeh888,

 

Thanks for those details.

 

Could you please screenshot the App Info listed in the settings of the AFL App?

Are there possibly any VPN's connected to the device or network?

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Timmeh888
Level 1: Cadet

Re: App constantly crashes

 

Kjorg
Community Manager Community Manager
Community Manager

Re: App constantly crashes

Hello @Timmeh888

 

We've forwarded this through to the technical team for further investigation, and will let you know as soon as we've heard back. 

 

Thanks for your patience. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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