Level 1: Cadet

Can not access my AFL live subscription

About a month ago i decided to acitvate my Free AFL live pass. but i have not beein able to access it, the subscription is just doing nothing. i have spoken to a handful of people about this issue but nobody can give me a straight answer how to fix this. i have not been able to access my subscription through the app, the website or my computer.

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Community Manager Community Manager
Community Manager

Re: Can not access my AFL live subscription

Hi @BradWillems


Thank you for your enquiry, my apologies for any issues you're having with AFL Live Pass. 


What device are you using to access the AFL Live App? 


I would first suggest uninstalling and reinstalling the AFL Live App on your mobile device and following the steps below to redeem your subscription.

Please make sure you're connected to the Telstra Mobile network and not Wi-Fi.


1) Open AFL Live App

2) Select your Favourite Team

3) Allow AFL Live App to send notifications

4) Confirm you are Over-18

5) Agree to share location data

6) You will then see a screen which has “Congratulations” and a green “Start Watching Now” button at the bottom. Click this button.


You should then be able to access your AFL Live Pass on your mobile device.

After redeeming the offer go to More > My Account > AFL Live Pass > Link my Live Pass 


You can then follow the below instructions to link your AFL Live Pass Offer to a TelstraID and you can log in on the AFL website or another mobile/tablet device.


Please let me know if you're able to complete these steps. 

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