sapewa
Level 1: Cadet

Can't access live pass material when logged in on website...

Answered

I paid for a 1 year pass back in March through the AFL live app on my iPhone. When I try to log in on to the website on my mac it keeps asking me to pay for a subscription. At the moment I can only access the live pass material on my phone, but not on my laptop. What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Can't access live pass material when logged in on website...

When you subscribe in app, as the subscription is managed by the App Store and not to a Telstra ID login it will only work on devices on that platform, so on an iPhone any iOS device only.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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1 REPLY 1
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Can't access live pass material when logged in on website...

When you subscribe in app, as the subscription is managed by the App Store and not to a Telstra ID login it will only work on devices on that platform, so on an iPhone any iOS device only.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit