Greg1411
Level 1: Cadet

Can't hear commentators

When I connect into afl live, picture is good but 10 seconds into watching, volume is there but can't hear commentary over a "static noise"

Can't listen

What is it??

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7 REPLIES 7
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Can't hear commentators

Which replay are you watching?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Greg1411
Level 1: Cadet

Re: Can't hear commentators

I tried last week with Collingwood, Nd I tried again this weekend Adelaide vs Collingwood

Cheers

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Can't hear commentators

I've tried all the matches from this weekend and I'm not having any problems with the audio.

It may be a handset problem. Which model phone are you using?

Have you tried a hard reset of the phone (google "hard reset" for the model phone you are using) it won't delete any of your data, will just make the phone restart fully.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Greg1411
Level 1: Cadet

Re: Can't hear commentators

Thankyou so much

Will see how I go.  Cheers

 

 

 

 

 

aaron_h
Community Manager Community Manager
Community Manager

Re: Can't hear commentators

Hello @Greg1411,

 

Thanks for your message, sorry to see you've had an issue with the app.

 

Can you please give us some additional details in order to investigate?

 

Are you possibly using a casting device connected to a TV or are you watching on your 

mobile device? Can you please provide details of the devices in use?

 

 

@Jupiter there has been one similar report by a customer using a Chromecast,

as you know previously the app didn't allow casting so it's only recently been enabled.

 

 

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Greg1411
Level 1: Cadet

Re: Can't hear commentators

I'm using a Chromecast device.

I have a Nokia 3.4 phone

aaron_h
Community Manager Community Manager
Community Manager

Re: Can't hear commentators

Hello @Greg1411,

 

Thanks for the update.

 

Can you please let us know what troubleshooting has been attempted?

Some suggestions would be:

 

Turn devices/internet connections off and on

Uninstall and reinstall the AFL App

Test using another phone to cast from

Test with Chromecast connected to another TV/screen

 

Can you please confirm which version of Android your Nokia

is running? Are there any system updates available? (settings>about).

 

Can you also please confirm which model of Chromecast is in use?

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