Tassma84
Level 2: Rookie

Can't watch Afl Live

Hi I am fed up with paying for a service that I can't use I want a refund for this month because this service is not what I have paid for.

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1 REPLY 1
aaron_h
Community Manager Community Manager
Community Manager

Re: Can't watch Afl Live

Hello @Tassma84

 

I can see you contacted us last week when the first 15 minutes of the match was unavailable,

 

Have you had other service disruptions?

 

In terms of cancelling your Live Pass and requesting a refund, the process is different depending on how you

subscribed. How does the charge appear on your credit card statement?

Telstra Applications Melbourne = Subscribed via Website
GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via App Store

 

Subscriptions signed up through the website I can access, let me know

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