Jackington
Level 1: Cadet

Cant cancel AFL live pass

I have spent my entire day trying to cancel my AFL live subscription, but no matter which email I log in with it wants me to create a new subscription - literally the opposite of what I’m trying to do.

The money is clearly coming from my Credit Card and it shouldn’t be this hard to perform a simple cancellation.

Wouldn’t recommend this App to anyone.

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3 REPLIES 3
Kjorg
Community Manager Community Manager
Community Manager

Re: Cant cancel AFL live pass

Hi @Jackington

 

Thank your for your post, my apologies for any issues you're experiencing cancelling your AFL Live Pass. 

 

Can you please confirm how the charges for AFL Live Pass appear on your bank statement? (it will be one of the below)

Telstra Applications Melbourne = Subscribed via Website
GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via iTunes

 

This will point us in the right direction to assist further

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Jackington
Level 1: Cadet

Re: Cant cancel AFL live pass

Appears as Telstra Applications Melbourne.
Kjorg
Community Manager Community Manager
Community Manager

Re: Cant cancel AFL live pass

Hi @Jackington

 

Thank you for getting back to me.

 

I would be happy to look into this for you.

I have sent you a private message to request some further information. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

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Avoid queuing up and never worry about late fees again.

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