AndrewSimmons
Level 1: Cadet

First 30 seconds of Q4 match replay is missing - Geelong vs Melbourne, Round 12, 2015

Answered

Hello, I'm attempting to analyse Geelong 2015 matches. However, for Geelong vs Melbourne, Round 12, 2015, the video for Q4 starts with only 19:30 left on the clock (i.e. the first 30 seconds of the match quarter are missing). It seems that the uploaded video was incorrectly trimmed to focus on the second centre bounce of the quarter rather than the first, and as a result the first goal of the quarter is completely missing.

 

Could Telstra support please confirm this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Kjorg
Community Manager Community Manager
Community Manager
Accepted Solution

Re: First 30 seconds of Q4 match replay is missing - Geelong vs Melbourne, Round 12, 2015

Hi @AndrewSimmons

 

Thank you again for bringing this to our attention. 

 

I've been contacted by the tech team to advise this has been resolved.

Please let me know if you still experience any difficulties. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Kjorg
Community Manager Community Manager
Community Manager

Re: First 30 seconds of Q4 match replay is missing - Geelong vs Melbourne, Round 12, 2015

Hi @AndrewSimmons

 

Thank you for your post. 

 

I have contacted our tech team to let them know about this and will let you know when I have heard back from them.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Kjorg
Community Manager Community Manager
Community Manager
Accepted Solution

Re: First 30 seconds of Q4 match replay is missing - Geelong vs Melbourne, Round 12, 2015

Hi @AndrewSimmons

 

Thank you again for bringing this to our attention. 

 

I've been contacted by the tech team to advise this has been resolved.

Please let me know if you still experience any difficulties. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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