maurice62
Level 1: Cadet

how can i change my credit card?

?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
6 REPLIES 6
aaron_h
Community Manager Community Manager
Community Manager

Re: how can i change my credit card?

Hello @maurice62,

 

Thanks for your message.

 

Can you please provide further details in order for us to assist?

 

The AFL App can no longer be subscribed to, the app is free, no payment

details are required.

 

If you are referring to Kayo, check out their support page: 

https://tel.st/gy5wq

 

Please let us know how we can help.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines
maurice62
Level 1: Cadet

Re: how can i change my credit card?

i have a pre paid phone and wish tio change the card I use for a monthly recharge, not having any luck

maurice62
Level 1: Cadet

Re: how can i change my credit card?

i have not accepted this as a solution btw, don't know how that ahppened

Kjorg
Community Manager Community Manager
Community Manager

Re: how can i change my credit card?

Hi @maurice62

 

Thank you for your post, as you've posted in the AFL section of CrowdSupport, we assumed your question had to do with sports. 

You will need to update your credit card details via My Account - https://tel.st/x9epa

 

If you continue to have any issues with this, you will need to contact customer support directly via the Get Help tab of the My Telstra App. 

If you're unable to download the My Telstra App, you can log in to your account here: https://tel.st/qxlfh on a computer/laptop and select the Get Help tab at the top of the screen. You can then select the 'message us' option on the bottom right hand side.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

maurice62
Level 1: Cadet

Re: how can i change my credit card?

i have tried all of the above without success, all i get is a message saying "you have no payment method saved"

Kjorg
Community Manager Community Manager
Community Manager

Re: how can i change my credit card?

Hi @maurice62

 

If you are still having issues with your payment method, you will need to contact customer support directly via the Get Help tab of the My Telstra App. 

If you're unable to download the My Telstra App, you can log in to your account here: https://tel.st/mwflr on a computer/laptop and select the Get Help tab at the top of the screen. You can then select the 'message us' option on the bottom right hand side.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit