Level 1: Cadet

Kayo - can’t subscribe to $5 month deal

I want to join the Kayo $5 month deal however when I try to sign up the phone number where the unique pin is sent to is my old number. How do I change this number? This phone number was the original mobile number that I listed as part of my login. Do I change it via If so how? 

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Community Manager Community Manager
Community Manager

Re: Kayo - can’t subscribe to $5 month deal

Hello @Aussie-40,


Thanks for your message, sorry to see you've had some issues redeeming the offer.


The $20 discount off Kayo offer is available to Telstra mobile customers that redeemed

a free Live Pass in season 2020.


The pin is sent to the Legal Lessee's primary contact details, which we collect when first creating the Telstra account

for the eligible mobile service.


To update primary contact details the Legal Lessee needs to contact us via a means we can verify identity, this can be done through

messaging in the Get Help tab of the My Telstra App or visiting a store with ID if possible.


Please let us know if there are any further questions.



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