drewb07
Level 1: Cadet

Kayo offer

I'm trying to sign up for the $5 a month Kayo deal. When I click on the link it says I'm eligible and comes up with my mobile number.

 

I then click the link to sign up and it sends a one time code to a different mobile number which I obviously can't access and can't continue with the sign up. 

 

How do I fix this? Very frustrating...

 

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1 REPLY 1
aaron_h
Community Manager Community Manager
Community Manager

Re: Kayo offer

Hello drewb07,

 

Thanks for your message, sorry to ese you've had some issues redeeming the offer.

 

The pin is sent to the primary contact number of the accounts Legal Lessee. If this

number is incorrect, the Legal Lessee will need to contact us to update contact details.

 

This can be done in the Get Help tab of the My Telstra App, a store can also assist

provided you have ID (to update contact details we need to first verify identity).

 

Please let us know if there are any further questions.

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