Tattycat
Level 4: Private Eye

Kayo offer

You ktell me I  eligible for the $5 p/m offer but then you send the pin to my old disused ph number. How to fix please ?

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5 REPLIES 5
aaron_h
Community Manager Community Manager
Community Manager

Re: Kayo offer

Hello @Tattycat,

 

Thanks for your message.

 

The pin is sent to the primary contact number for the Legal Lessee of the Telstra

Account.

 

To update primary contact details, the Legal Lessee will need to contact customer support.

The team via messaging in the Get Help tab of the My Telstra App can assist, a store can

also update contact details after verifying identity.

 

Please let us know if there are any further questions.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Cheekydog
Level 1: Cadet

Re: Kayo offer

Same issue, I have no idea what number my SMS just got sent to, I have had the same mobile number with Telstra for 20 years, its the number in my profile also, no idea who just got the SMS to sign up

aaron_h
Community Manager Community Manager
Community Manager

Re: Kayo offer

Hello @Cheekydog,

 

Sorry to see you've had some issues redeeming the offer.

 

As directed above, you will need to contact customer support to update your

primary contact details, no one here on Crowd Support can access your account

to check what's happened.

 

Please let us know if there are any further issues.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines
Tattycat
Level 4: Private Eye

Re: Kayo offer

I have had the mobile number changed but the offer page still shows my old number and the pin number being sent to it 

So no satisfaction 

aaron_h
Community Manager Community Manager
Community Manager

Re: Kayo offer

Hello @Tattycat,

 

Thanks for the update.

 

The next step would be to contact customer support so a team member can

investigate further.

 

Open the My Telstra App and head to the Get Help tab, the team via messaging 

can double check what's happened, it may take some time for our systems to reflect

the update.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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