Level 1: Cadet


I am long term user of AFL live pass and after discovering that it’s not been used any longer took up Telstra’s Kayo $5.00 a month basic offer . I received a SMS with a pin code so I could log in which was successful but once I am in the Kayo home page every sport is locked and ask me to upgrade to a full excesses.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Community Manager Community Manager
Community Manager

Re: Kayo

Hello @Baz24,


Thanks for your message, apologies for any issues accessing the Kayo offer.


If you managed to enter the pin and redeem the offer for Kayo, the next step for support 

if there are any further issues is to contact Kayo customer care.


They do have a support page dedicated to the offer and steps to redeem:


There is also an option to chat with their customer care team at the bottom of the page.


Please let us know if there are any further questions or concerns.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit