Level 1: Cadet

Refund AFL Live Subscription


I purchased a monthly AFL Live Subscription in February. The following day I received a prompt from Telstra that I am eligible for the free yearly pass. Please cancel and refund the subscription so I can use the free yearly pass. 


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Support Team
Support Team

Re: Refund AFL Live Subscription

Hi @s3319781


Thanks for your post and I would be happy to review this for you. Firstly, to confirm, to receive your free AFL Live Pass, you need to redeem this with your Telstra Mobile or Telstra ID.


Head to https://crowdsupport.telstra.com.au/t5/Sports/2018-Sports-Pass-Offer-FAQ/ta-p/694935 for more details on how to do this.


For your previous subscription, I will send you a private message now.


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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