Mobi52
Level 2: Rookie

Richmond vs GWS and other videos

Where is the video for the Tigers vs Giants game?? The only game I wanted to watch so far this season using the app, and the video goes out. Telstra, this is NOT good enough and I demand a refund for ruining my afternoon. I will also expect a PERSONAL apology! You can’t just take people’s money and provide nothing. It’s called robbery.

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3 REPLIES 3
aaron_h
Community Manager Community Manager
Community Manager

Re: Richmond vs GWS and other videos

Hello @Mobi52

 

Apologies for the issues accessing your Live Pass

 

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night. 

This issue has been identified and resolved and should not impact any of the sports live streams today. 

 

Apologies again for any inconvenience

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Mobi52
Level 2: Rookie

Re: Richmond vs GWS and other videos

Thanks for the explanation and apology, Aaron. I am assuming this won’t happen again? We have another away game next Saturday that I’ve set aside time to watch. 

Kjorg
Community Manager Community Manager
Community Manager

Re: Richmond vs GWS and other videos

Hi @Mobi52

 

The technical problems experienced on Saturday night have been resolved and won't impact any further live streams. 

 

Please don't hesitate to get in touch if you require any further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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