MichaelBenham
Level 1: Cadet

Shonky AFL live subscription

Answered

Hello,

 

I am seeking a refund for my subscription to AFL live. The AFL season ended in September however I have continued to be charged $4.99 weekly for nothing.

 

Please email me about the appropriate process for a refund.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Kjorg
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Shonky AFL live subscription

Hi @MichaelBenham

 

Thank you for your post, my apologies for any confusion regarding AFL Live Pass. 

 

As @Jupiter mentioned, all subscriptions to AFL Live Pass are ongoing until cancelled as per the terms and conditions.

This is regardless of whether the AFL is in-season, as subscribers still have access to premium content such as Full Match Replays and AFL.tv during the off-season. 

 

If you did not cancel your subscription at the end of the season, you would have continued to be charged.

You can cancel your subscription at any time following the below instructions to avoid being charged further. 

 

https://tel.st/afq5q

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Shonky AFL live subscription

Did you cancel your subscription at the end of the season?

The AFL Live subscription is an ongoing subscription and only stops once you cancel it.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Kjorg
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Shonky AFL live subscription

Hi @MichaelBenham

 

Thank you for your post, my apologies for any confusion regarding AFL Live Pass. 

 

As @Jupiter mentioned, all subscriptions to AFL Live Pass are ongoing until cancelled as per the terms and conditions.

This is regardless of whether the AFL is in-season, as subscribers still have access to premium content such as Full Match Replays and AFL.tv during the off-season. 

 

If you did not cancel your subscription at the end of the season, you would have continued to be charged.

You can cancel your subscription at any time following the below instructions to avoid being charged further. 

 

https://tel.st/afq5q

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit