Lfirth
Level 1: Cadet

The voucher code you entered is not valid

Answered

I have a digital membership with my football club and have received an email with a voucher code to redeem my AFL Live Pass subscription. I have managed to do this on my iPad but for some reason when I try on my iPhone I get the above error.

1 ACCEPTED SOLUTION

Accepted Solutions
Kjorg
Community Manager Community Manager
Community Manager
Accepted Solution

Re: The voucher code you entered is not valid

Hi @Lfirth

 

If you have already redeemed your voucher code using your iPad, you will not be able to use the voucher code again. 

 

Upon redeeming this code on your iPad, you would have needed to connect it to an email address/password.

You will need to use this email address/password you set up to log in to the AFL Live App on your iPhone. 

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Kjorg
Community Manager Community Manager
Community Manager
Accepted Solution

Re: The voucher code you entered is not valid

Hi @Lfirth

 

If you have already redeemed your voucher code using your iPad, you will not be able to use the voucher code again. 

 

Upon redeeming this code on your iPad, you would have needed to connect it to an email address/password.

You will need to use this email address/password you set up to log in to the AFL Live App on your iPhone. 

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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