Level 1: Cadet

Unauthorised SDF charges - REFUND wanted

Hello, I subscribed to AFL live in September and cancelled my subscription that month. I am still being charged $4.99 from my bank account every couple of weeks! On Sunday $16.99 was charged! I’ve checked my subscription and it’s definitely cancelled. Please help yo stop these payments and organise a refund of all monies.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Unauthorised SDF charges - REFUND wanted

Have you checked through both the app and the website to make sure that your subscription has been cancelled?

If you were getting charge $4.99, that should be appearing every week, not every couple of weeks, so that sounds a bit odd.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Community Manager Community Manager
Community Manager

Re: Unauthorised SDF charges - REFUND wanted

Hi @Littl3boy


Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass.


I have sent you a private message to request further details so that I can investigate


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit