Level 1: Cadet

Unsubscribe from AFL live pass? How?

Since August 2016 I have tried to unsubscribe. On numerous occasions I have followed instructions including going into manage my AFL livepass. It does not provide a prompt to unsubscribe per instructions but I am still getting billed weekly. This appears set up to trap subscribers. This contrasts with the US NBA (basketball) equivalent site which was a dream to cancel. One email and it was cancelled. I also submitted complaint previously but no response. I am seeking a refund of 374.25 plus interest. I subscribed through AFL website. Bill is from telstra applications  melbourne.The absence of an expiry date from the credit card is also a questionable practice.

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Telstra (Retired)
Telstra (Retired)

Re: Unsubscribe from AFL live pass? How?

Hi @jayjayjayjay,


Thanks for getting in touch with us and I am sorry to hear you are looking at cancelling your subscription. Whilst there have been no technical related issues which would prevent a user cancelling their subscription I'd be happy to investigate this for you via private message. I will send you a message shortly.


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