Chris084
Level 1: Cadet

Why did the $5 a month not work

I signed up for the $5 a month Kayo package before the cut off date and have just noticed that it never was applied to my Telstra account.

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2 REPLIES 2
Kjorg
Community Manager Community Manager
Community Manager

Re: Why did the $5 a month not work

Hi @Chris084

 

Thank you for your post. 

There are many reasons why a redemption may not have worked, you may have been logged in to the wrong account or the process had an error. 

 

Unfortunately as no one on CrowdSupport has access to customer accounts to look into this further, you will need to contact customer support directly via the Get Help tab of the My Telstra App for further assistance.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Why did the $5 a month not work

There may not be much that they can do about that now given that the cutoff for that offer was over 3 months ago.

 

For there to be any chance of it being reinstated, there would need to be a record of you applying for the offer (which may, or may not appear in the database logs - if it was an error that occurred on the browser side, then it wouldn't be recorded on the server side).

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