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cretsiah
Level 21: Augmented

So is Telstra now- going to bother bringing back in-house phone designs?- bring in linux based phones/ tablets and copmuters? I mean if your management actually had some brains it would be really a smart move right now ..... its just a pity you dont ...

Discryptor
Level 1: Cadet

I am so tired of the almost non existent support from the Telstra messaging service. This service gives the Telstra consultants maximum deniability, no accountability and the ability to lie and make false promises to the consumer. The consumers have ...

Robbo11111
Level 1: Cadet

This Telstra service is crap. I have spent 3 hours trying to talk to some one. What Telstra now have in place is a joke. We pay over $300.00 per month and u cannot talk to any one. Have any body experience the same **bleep**. I will be contacting the ...

Vivputra
Level 1: Cadet

Got new S20plus galaxy since then the phone always loosing network when driving.Seem not register to the network automatically when jump to another tower.Since galaxy S20plus not including on/off the Volte in the new software might cause the problem. ...

teeegie_howe
Level 1: Cadet

I have a Samsung S9 and in the last couple of weeks callers cannot hear me when I pickup.  It isn't a specific phone number or location it is every call I receive, I answer and they cannot hear me.  Any suggestions? I've done the troubleshoot steps p ...

elohel
Level 2: Rookie

Seems like the software update tool on your site doesn't work...  there is no where to select my phone...When will it be fixed?https://crowdsupport.telstra.com.au/t5/device-updates/bd-p/Device-Updates

jcirie
Level 1: Cadet

My home address on my Telstra account is 5 years out of date. I've tried "updating" the address through the MyTelstra app on my iphone, my android and also through Chrome and Edge - same result everytime - Telstra presents me with a blank screen when ...

Samsung-user
Level 2: Rookie

Hello the "my telstra" app widget has stop working. It won't let me add it to the home screen, because it doesn't enter the choose a service menu. 

Ba37
Level 1: Cadet

Received a call about 45min ago from someone claiming to be from Telstra's technical support who said my internet would be switched off in 24hrs unless I let them help me fix it. Sounded a bit dodgy but I went along with it. First he wanted to know i ...

Rhiannon9
Level 1: Cadet

We called Telstra 132200 for support and We have now been on hold for 1 hour and 45 minutes to get assistance and still nothing! We have also tried the 24/7 chat after waiting an hour and we are getting no response there at all. This is an absolute j ...

millsy10011
Level 1: Cadet

If someone calls me whilst I am engaged on the phone they receive an Audio message saying that this number is not registered with any network

Deepak1983
Level 1: Cadet

My sim has been deactivated due to long time no recahrge and due to covid-19 long stay aout of Australia.. My number was REMOVED. My namd REMOVED  only from India and Australia Student. I want reactivate again it or want buy same number as it has sub ...

Frenzy
Level 2: Rookie

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

AC70
Level 3: Gumshoe

Again - memory gone -- could someone help me with the code telstra needs to change a msg when phone not answered --- thanks

AC70
Level 3: Gumshoe

I am setting up an OPEL SMART 6X mobile for my sick non tech husband. Stupidly, I have spent hours trying to do this on the actual phone then it dawned on me, I had to go through Telstra. Please can someone help me with the procedure to do this. The ...

nightflyer00
Level 2: Rookie

Hi All, I've just ordered this phone from Telstra. Currently have a Pixel 2 XL that is dying. My wife is on a Galaxy S9. Issue is we have pretty poor reception at home (Wallan, VIC) and our phones usually needs to connect to Wifi to make a successful ...

tiakina
Level 2: Rookie

I have just received a message from telstra saying I can now view my bill at .............................. The problem is I am not the person addressed in the message. And the link is not to my account at all.

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Nateashton
Level 1: Cadet

Hello, I am having a reoccurring issue on my android phone where a Connect to Telstra Air page in Chrome will pop up over any other app that is open, usually only when I am driving. It is particularly annoying when I am driving and using google maps ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

Marrrtinn
Level 1: Cadet

Could anyone help me , I have just realised I haven't been receiving sms messages for a couple weeks now. I have had the same number and phone for three years , I can send them successfuly and make and receive calls but sms don't come through, I have ...

Frosterated
Level 1: Cadet

I need to cancel my mobile internet account and haven’t been able to call or contact anyone.I have tried messaging, calling and leaving messenger but not getting any call backs.

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

MoB3
Level 3: Gumshoe

Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...

mrsbear1955
Level 1: Cadet

Yesterday I had a chat session on Telstra  , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months  t ...

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

sevyz
Level 1: Cadet

have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all.
when i moved to another town reception is back as normal.
it's a "samsung ...

JasonMayo4
Level 2: Rookie

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

SteveW_52
Level 21: Augmented

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

Dude25
Level 1: Cadet

Bought a $49 Telstra phone from Telstra shop.  They put Post paid  sim from my old phone into The new one.  Can’t make outgoing calls but can receive incoming.  Have been back to Telstra shop twice.  They haven’t got an answer.  Any ideas? 

FM7
Level 3: Gumshoe

My SIM maybe faulty. How do I upon installation of NEW SIM retain my existing Phone Number and also transfer RECHARGE DATA to NEW SIM CARD from my faulty (in phone) SIM CARD. (Fault / Problem  : UNABLE TO RECIEVE SMS MESSAGES. Already checked SETTING ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

Tattycat
Level 3: Gumshoe

I prepay $40 and get 3 gig of data vis Telstra app. People are telling me that Telstra offer for $30 10 gig is this correct and how do I get the app changed 

JPJ13
Level 1: Cadet

I applied for the stay connected receieved the refurbished phone the next day ! I currently work in the mining industry the old phone fell into live working plant I physically couldn't retrieve the phone to send it back ? Telstra I trying to charge m ...

Samsung-user
Level 2: Rookie

Hello the "my telstra" app widget has stop working. It won't let me add it to the home screen, because it doesn't enter the choose a service menu. 

Frenzy
Level 2: Rookie

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

joeblow9
Level 1: Cadet

Hi, I need to download my recent call logs but can not work out how to do it??

MattSmith3065
Level 1: Cadet

Hi, I have a personal account with Telstra.  I have a Note 10+ 5G, I'm noticing that recently picture messages that I send are massively compressed.  A screen shot that I took which has text was originally 340kb and when I sent it to someone it was r ...

GJDConcord
Level 1: Cadet

When I call a mobile I often get a call ended without either a ringing tone or an engaged tone from the called mobile number. It seems that the called mobile is engaged and has not set up a message bank. Is there something that I can do at my end to ...

louk58
Level 2: Rookie

When are releasing you the new tablet from Samsung S7 & S7+

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