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carl77dean
Level 1: Cadet

How to perform a hard reset on the telstra essential plus 2? Phone freezes on startup i can get get into settings before it freezes and select reset but nothing happens 

Phaedra
Level 1: Cadet

When trying to activate message bank by ringing 101 get error message saying service not available. Tried ringing 132200 but then told i must go through app which i did and was directed back to 132200 for this particular problem. How do i get this so ...

paul-and-greti
Level 1: Cadet

My wife and I both have Samsung Galaxy J5 Pro android prepaid phones and have recently recharged both of our phones. For some unknown reason neither of us can call any number and whenever we try we get this message: Not registered on network I find t ...

Zac94
Level 1: Cadet

Hi i am telstra post paid customer i got $165 plan with galaxy s10 5G 256gb i would like to swap my phone with google pixel 4xl is that possible..?

ppp3
Level 1: Cadet

Been trying to get the telstra handset unlocked for more than a week, done numerous chats, messaged through app and went to store, even lodged a 'complaint' as suggested by the guys in the store but got nowhere. The last comm was that someone on the ...

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

KegRaider
Level 3: Gumshoe

I tried to have a phone unlocked 3 weeks ago, via phone, online and instore.  The phone system diverted me around in circles a few times, then hung up.  Online told me to call or use the app, and instore was told the system was down.  I am unable to ...

PeterK52
Level 2: Rookie

Does anyone know where I might be able to get old versions of the 24x7 app? Since it was upgraded to the MyTelstra app it doesn't work with my account for some strange reason, and it doesn't seem to affect enough people for it to be prioritised as an ...

Trecky57
Level 1: Cadet

I have a Samsung A70 mobile. I am trying to configure a growatt inverter for our solar system to my mobile phone. It says your phone has to be on 2.4ghz, so I unclicked band steering under wifi 2.4ghz on modem. My question is how can I get the phone ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

Tattycat
Level 2: Rookie

I prepay $40 and get 3 gig of data vis Telstra app. People are telling me that Telstra offer for $30 10 gig is this correct and how do I get the app changed 

carl77dean
Level 1: Cadet

How to perform a hard reset on the telstra essential plus 2? Phone freezes on startup i can get get into settings before it freezes and select reset but nothing happens 

Zac94
Level 1: Cadet

Hi i am telstra post paid customer i got $165 plan with galaxy s10 5G 256gb i would like to swap my phone with google pixel 4xl is that possible..?

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

Waru
Level 1: Cadet

I have an oppo A73. The specs say it supports VoLTE and my friends with Optus can activate it at my house on their phones. But I am with telstra and I cannot switch it on. Any help would be awesome 

Fatboyrider
Level 1: Cadet

Getting frustrated with the crap service from Telstra. For 5 weeks now I have been trying to get my prepaid phone unlocked.  Been to 3 different Telstra shops and have been on the Telstra merry go round of the web help many times with absolutely no h ...

00
Level 1: Cadet

Telstra prepaid activation not working. How long will it take to fix a 'technical issue"?

Robb4444
Level 1: Cadet

Up until 2 days ago I was with Belong (Telstra) and had been having problems sending and receiving calls. Two days ago I changed to Woolworths (Telstra network) and I still have the same problem. A neighbour just told me he's been having the same pro ...

Andyw1967
Level 1: Cadet

Hi I received an sms saying my details were updated I did not make this request 

Andyw1967
Level 1: Cadet

Hi I received an sms saying my details had been updated I did not request this

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