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nugley
Level 1: Cadet

Hi. I'm looking to get a plan for my Samsung Galaxy Watch 3 LTE that has a different number to my mobile phone. I've read on the Telstra website that Telstra offers the ability to activate a prepaid mobile plan on eSIM. I'm assuming this applies to b ...

BTMN
Level 1: Cadet

I log in to Telstra Login page and click my account. I can log in, but when I click manage my account plan and allowances, it takes me here https://www.telstra.com.au/my-account/my-account-unavailable.It's been half year. I was wondering how long Tel ...

Billy38
Level 1: Cadet

Hello,I have 2 devices on one Telstra account, one with a lower data allowance than the other.How may I arrange “Data sharing between the two?
Thank you for taking the time to read this.

Kmani
Level 1: Cadet

I'm facing issue while activating new Pre-Paid sim online using https://prepaid.activate.telstra.com.au/ link.It doesn't let me pass contact details screen, even after filling valid details, it doesn't show error message as well.Any assistance is gre ...

Anthraxx66
Level 1: Cadet

G'day, when using the mobile network I cannot send emails from my non-Telstra email account. My outgoing server settings are correct as far as my email provider are concerned but these will only work when connected to wifi. Any suggestions as to the ...

ZapbuzZ
Level 3: Gumshoe

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

Melo1
Level 1: Cadet

I recently bought a Samsung S21+ online on contract and am trying to redeem the free earbuds offer. Samsung requires "proof of purchase". All I have is a confirmation email which I sent to Samsung but this was declined. I have tried Telstra online ch ...

Scorpio1
Level 2: Rookie

I notice at Woolies and other stores they sell packaged data sometimes over 100 gigs. Is this limited to iphones or can my Samsung A20 grab some of it?

Chuc
Level 1: Cadet

I have been using my telstra account to pay for a few of my subscriptions through Google pay. Its been working well for over a year but these last couple days I have gotten a message saying payment rejected and the telstra pay option is red and say u ...

Annie444
Level 2: Rookie

Hi My mobile has stopped syncing. Can anyone helpThanks

Markking
Level 2: Rookie

HelloThis is the second attempt, our internet was so bad it we could not send this or message for help through our Telstra App.My wife and I are 67,62 years of age. We have genuine issues of trust with Telstra because we were victims from behaviour e ...

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

D67
Level 1: Cadet

My phone account is in credit, so where does my credit go to

Moosee
Level 1: Cadet

I have already returned my lease phone instore but I've received another text message asking me to return it.  I can't get through to Telstra to advise and automated assistant is of no help. I don't want to be charged for this.

Splity
Level 1: Cadet

My mobile has wifi calling. Can I make calls via a nighthawk m2?

Wazza54
Level 1: Cadet

LONG WINDED QUESTION BUT I LIKE TO GIVE BACKGROUNDMy Bigpond via Outlook on my Nokia 6.1 stopped working so after troubleshooting  I uninstalled and reinstalled the Outlook app.  All the details re server were hardcoded all I had to do was put my ema ...

Auds3
Level 1: Cadet

I've uninstalled and reinstalled the app many times, cleared the cache etc but it keeps crashing. Suggestions gratefully appreciated 

Ray94
Level 1: Cadet

Hi, Not sure if anyone has had the same issue. I'm looking to buy a phone outright and each time I follow the links, just after I click next it takes me to an error which reads this phone needs a plan. What is the easiest way to identify if you can b ...

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

Etak123
Level 1: Cadet

Why no service in Gilgandra for three days

batgirl2795
Level 1: Cadet

Hi I have a Nokia TA-1024. I have had absolutely no issues with until I downloaded the Android 9 update last last year, since then I have not been able to receive any Verification Codes by SMS, however I can receive all other normal SMS just fine. I ...

jays2
Level 1: Cadet

My wife and I have had a prepaid telstra sims now for about 4 years. When we started we set up (after a couple of false starts with the teltra website) auto recharges for both sims for $30 a month and although the casual $30 re-charge was 28 days at ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

F1Zz97
Level 1: Cadet

After signing in to my account i seen the kayo offer so decided to sign up,it was going good but they are sending my verification code to the wrong number even though my number is actually visible, unbelievable.

ZapbuzZ
Level 3: Gumshoe

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

D67
Level 1: Cadet

My phone account is in credit, so where does my credit go to

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

MoB3
Level 3: Gumshoe

Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...

mrsbear1955
Level 1: Cadet

Yesterday I had a chat session on Telstra  , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months  t ...

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

sevyz
Level 1: Cadet

have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all.
when i moved to another town reception is back as normal.
it's a "samsung ...

JasonMayo4
Level 2: Rookie

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

Level 22: Superhuman SteveW_52
Level 22: Superhuman

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

Dude25
Level 1: Cadet

Bought a $49 Telstra phone from Telstra shop.  They put Post paid  sim from my old phone into The new one.  Can’t make outgoing calls but can receive incoming.  Have been back to Telstra shop twice.  They haven’t got an answer.  Any ideas? 

FM7
Level 3: Gumshoe

My SIM maybe faulty. How do I upon installation of NEW SIM retain my existing Phone Number and also transfer RECHARGE DATA to NEW SIM CARD from my faulty (in phone) SIM CARD. (Fault / Problem  : UNABLE TO RECIEVE SMS MESSAGES. Already checked SETTING ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

Frenzy
Level 2: Rookie

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

joeblow9
Level 1: Cadet

Hi, I need to download my recent call logs but can not work out how to do it??

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