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Michael-1234567
Level 5: Eagle Eye

The pocket News app magically appeared on my mobile without me adding it. I'm unable to remove the app.I noticed that this was reported as a problem back in 2015, so hopefully easy for you to fix it.(Please read the old thread before asking me the sa ...

0888
Level 1: Cadet

Messages not being sent 

JPR3
Level 2: Rookie

Will Telstra roll out the Android 12 upgrade to the Pixel 3 and if so when please? Telstra rolled out Android 12 for the Pixel 4XL last week but not the Pixel 3. Optus and Vodafone have rolled out the upgrade to the Pixel 3. Do I need to move the pho ...

Mrev
Level 2: Rookie

Hi folks, would love your help! Samsung Galaxy Watch4 LTE paired with Pixel 4a (5g) and,Samsung Galaxy Watch4 LTE paired with Pixel 4a My partner and I have separate Telstra plans, and both had Telstra One Number working on our Galaxy Watch4. It stop ...

Boanga
Level 1: Cadet

i recharged twice at 10 dollars values and it did not recharge as it said unsuccessful payments, yet the money came out of my account

Datsunp510
Level 1: Cadet

Me

Me

Jaydenmulawa
Level 1: Cadet

Jhsdj

Peter142000
Level 1: Cadet

How can this PocketNews be removed from my phone.It just loaded its self back on my phone from the latest update done to my Samsung phone

ihavenowords
Level 2: Rookie

Had a barring placed on the account due to late payment. Account now paid in full, all services are operational. Except one. Mine. When I try to make a call, I get "The number you have called is not available from this service". Receiving calls isn't ...

Debshar12
Level 1: Cadet

Hi, just bought Telstra Essential Smart 2.1 phone.  Trying to set it up. (Broken old phone) My screen says "Verify Your Phone" and underneath it says Blade A30 (317) yet I can't select it or do anything.  Any clues as to what to do? Note:  I've activ ...

SkisandStocks
Level 2: Rookie

I've recently switched to Telstra. I also recently encountered a problem where I can not hear other peoples voicemail greeting. When I call them, the phone goes silent (presumably playing their greeting) before I hear the beep.

This problem is not ref ...

Rocketgirl21
Level 1: Cadet

I have a telstra t86 and have tried to put zip pay onto goole pay but have this message i purchased this as a used phoneMessage reads“Couldnt finish set up pay in shopsThis phone cant be used to pay in shops. This may be because it is rooted or alter ...

orion_jb2001
Level 6: Bloodhound

I have a samsung s21 5g ultra and I am having problems setting up the imap for my Telstra emails, on the outlook app. To start, it will not do it automatically and wants a manual set up.  Not a biggie BUT  for the first time ever, in setting up, I am ...

Inspector
Level 5: Eagle Eye

I have a Oppo A53 Android mobile phone.  When entering text in composing a SMS, the screen will only allow 4 lines of text to be visible.  If one has entered more than four lines of text, to go back over what one has entered, one has to scroll back t ...

Johnny-Perth
Level 1: Cadet

There is something drastically wrong with Telstra!! Firstly... The Telstra App doesn't work on my Samsung Tablet Galaxy Tab S2 SM-T819YSecondly... I can't access details about my prepaid on the tesltra.com website because it wants me to install the a ...

Dylan454657564
Level 2: Rookie

Does anyone know on here when Will Telstra will reinstate the messagebank remote access numbers 0418 707 102 125 102 1800 135 102

chlo27
Level 1: Cadet

hi i am needing a pin to unlock a phone telstra phone to be able to use optus sim

dodgy223
Level 1: Cadet

i have a new replacement sim and want to set my phone number

User616
Level 1: Cadet

Hi, Does anyone know if Telstra plans to bring the Microsoft Duo 2 to post paid business plans?

cretsiah
Level 21: Augmented

so according to channel 7 a whole lot of devices might stop working fromhttps://7news.com.au/technology/millions-of-smart-devices-to-stop-working-from-thursday-c-4080842 apple iphone 7's, playstation 3 and 4, nintendo gear, and android phones..... is ...

sarah143
Level 1: Cadet

Hello,I want to access my Messagebank but whenever I dial "101" they asked me to enter my PIN number. But the problem is I forgot what is my current pin number. So, now I need help to reset/delete that PIN number.I already call Telstra at 132200 but ...

Jon092
Level 2: Rookie

my Oppor11s does not pick up mobile data at all, but works fine with wireless. Any suggestions?

Frenzy
Level 3: Gumshoe

Hi I have a Nokia 8.3 and recently tried to make carrier video calls to friends but everyone failed, with "call declined" shown on screen during the voice call. I have tried people with various carriers, including mostly Telstra and different phones ...

Donno85
Level 1: Cadet

Hi All,I just got a new Samsung yesterday and now cannot receive txt from one specific number. The other party can receive my txt but I do not receive theirs. I have the Samsung s20. On both phones they are not blocked.Thanks in advance

Scorpio1
Level 3: Gumshoe

All of a sudden my A20 only rings four or five times before shutting down. If I can manage to get my hands on it before it stops ringing the screen is either blank or covered with ads or scenes making it impossible to answer. 

SkisandStocks
Level 2: Rookie

I've recently switched to Telstra. I also recently encountered a problem where I can not hear other peoples voicemail greeting. When I call them, the phone goes silent (presumably playing their greeting) before I hear the beep.

This problem is not ref ...

cretsiah
Level 21: Augmented

so according to channel 7 a whole lot of devices might stop working fromhttps://7news.com.au/technology/millions-of-smart-devices-to-stop-working-from-thursday-c-4080842 apple iphone 7's, playstation 3 and 4, nintendo gear, and android phones..... is ...

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

Vero2
Level 1: Cadet

How to enable 4G voice calling capability?Telstra texted me:Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. Visit telstra.com/cal ...

Naresha
Level 1: Cadet

I have somehow ended up with a non-functional version of the widget stuck on my home screen. It doesn't open when tapped on, it doesn't update and it can't be moved or removed. I can load another fully functional version of the widget but it loads be ...

Telstra247
Level 1: Cadet

Eight different people called my number today stating that they had received a missed call from my number.I had not rung those mobile phone numbers nor are those numbers in my address book.How did those people get me number if I had not called them?

businessskele
Level 1: Cadet

While its not on the Telstra list... has anyone added a Telstra One number to an OPPO watch?

BillT
Level 1: Cadet

Hi, back in Oz from US and have an AT&T badged Netgear mobile device. will this device work in the Telstra network with a Telstra SIM fitted or do I need a Telstra badged device. Device is "unlocked"!

iosman123
Level 2: Rookie

Hello, Will Telstra one number be compatible with android device other than Samsung? thanksjackyjoy

Rhocarb
Level 2: Rookie

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone ...

iosman123
Level 2: Rookie

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

ZapbuzZ
Level 4: Private Eye

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

D67
Level 1: Cadet

My phone account is in credit, so where does my credit go to

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

WMChris
Level 1: Cadet

Hi All, How has everyone found the Telstra support while discussing coverage.Going by telstra coverage maps, my home and surrounding streets are in perfect 3G&4G and on the border of 5G (not fussed about 5G my handset does not support it) The predica ...

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

Frenzy
Level 3: Gumshoe

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading 

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

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