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JSH94
Level 1: Cadet

Hello,  So I've recently moved from ALDI mobile to telstra purely for telstra messaging (rich communication services). I have a huawei mate 20 pro. I went to the telstra store and had the salesman input his telstra sim to ensure it was compatible, it ...

Sallylee2020
Level 1: Cadet

Can't figure out how to get around all this android .... keeps connect and disconnect from network... someone please ..I'm over this phone tell me where I'm going wrong..

ColJette
Level 1: Cadet

First time user of My Telstra App, I had a lengthy conversation with a consultant about a matter that was being escalated to Complaints.
On following up today, that conversation has disappeared from my view and the new consultant said that she also co ...

Rocky567
Level 1: Cadet

Hello you all might be able to help me i have all above for that price now that my foxtell have droped my 20 discount its made my payments to 153.00 a month for those 3 items does anyone think thats ok or can you tell me something else that could be ...

Fred148
Level 1: Cadet

I am trying to get support for what appears to be a carrier related issue. I cannot connect using the Telstra app. or to any Telstra web site

mytheone
Level 1: Cadet

Hi, Can you please let me know when the Motorola Moto G7 Power (XT1955-7) that is the Telstra variant will have Android 10 released? It's been almost a year since Android 10 has been released and a few months since other Moto G7 Power variants have g ...

Susie18
Level 1: Cadet

If I have a dongle that I havent used for 18mths, do I just get a new sim with a new number and recharge it. Do I need to purchase from a Telstra store or anywhere that does recharges

ACD87
Level 1: Cadet

If I miss incoming calls on my mobile the caller is getting a 'this number is not connected message". How can this be fixed?

lostdingo
Level 3: Gumshoe

So my current plan on my phone ends Aug 22nd and I was going to upgrade to the Note 20 which is available Aug 21. BUT Telstra wants me to pay an early termination fee? Thats a bit rich.

asdcvCVwsdvz
Level 1: Cadet

Why is Telstra Wifi messaging - text over wifi only available on certain phones? I have a brand new Samsung Z-Flip and it is not on the device list, why? It has exactly same version of Android as other new phones... 

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

JSH94
Level 1: Cadet

Hello,  So I've recently moved from ALDI mobile to telstra purely for telstra messaging (rich communication services). I have a huawei mate 20 pro. I went to the telstra store and had the salesman input his telstra sim to ensure it was compatible, it ...

Rocky567
Level 1: Cadet

Hello you all might be able to help me i have all above for that price now that my foxtell have droped my 20 discount its made my payments to 153.00 a month for those 3 items does anyone think thats ok or can you tell me something else that could be ...

Fred148
Level 1: Cadet

I am trying to get support for what appears to be a carrier related issue. I cannot connect using the Telstra app. or to any Telstra web site

mytheone
Level 1: Cadet

Hi, Can you please let me know when the Motorola Moto G7 Power (XT1955-7) that is the Telstra variant will have Android 10 released? It's been almost a year since Android 10 has been released and a few months since other Moto G7 Power variants have g ...

ACD87
Level 1: Cadet

If I miss incoming calls on my mobile the caller is getting a 'this number is not connected message". How can this be fixed?

lostdingo
Level 3: Gumshoe

So my current plan on my phone ends Aug 22nd and I was going to upgrade to the Note 20 which is available Aug 21. BUT Telstra wants me to pay an early termination fee? Thats a bit rich.

asdcvCVwsdvz
Level 1: Cadet

Why is Telstra Wifi messaging - text over wifi only available on certain phones? I have a brand new Samsung Z-Flip and it is not on the device list, why? It has exactly same version of Android as other new phones... 

SYABILA
Level 1: Cadet

Hello, anybody can assist me how to contact Telstra to unlock a prepaid mobile that is attached with them? I have been to their store and using their apps and website for chat with no success. Very frustrating. 

Greychair
Level 1: Cadet

So, thishttps://crowdsupport.telstra.com.au/t5/mobiles-tablets/how-to-enable-volte-on-your-mobile-phone/ta-p/510717 has a list of devices. However some older devices have been updated via firmware[?] to have VoLTE enabled. For example: https://forums ...

Maryann3
Level 1: Cadet

I want to keep my mobile phone number, take it off my plan and set up a new plan for it. How do I do this? Is prepaid the go?

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