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uanmi21
Level 1: Cadet

I've tried uninstall, hard reset of the phone and reinstall, this does nothing. App fails after login. Any fixes to this app?

BillT
Level 1: Cadet

Hi, back in Oz from US and have an AT&T badged Netgear mobile device. will this device work in the Telstra network with a Telstra SIM fitted or do I need a Telstra badged device. Device is "unlocked"!

Philmart
Level 1: Cadet

I have a telstra tv device attached to my Panasonic tv via hdmi cable and has worked perfectly. Since I attached a Bose tv speaker via an optical cable, my telstra tv device disconnects from the internet when turning on again the following day. Any s ...

spinningayarn
Level 1: Cadet

Why do I have to keep resetting my Telstra widget on my Samsung Galaxy s9 plus phone?

Wanglese
Level 22: Superhuman

Remember, it's BETA software, so Telstra isn't responsible if things screw up.   If you are going to try Android 12 Beta,  be aware you will have to uninstall and reinstall My Telstra app to get it to work. Not a biggie, but that's what was needed on ...

mike32144
Level 1: Cadet

Not happy at all. I had applied for the kayo $5 offer before 31st of May 2021 but received a message today saying my kayo subscription has been cancelled due to non payment even though it's meant to be linked to my Telstra account!

OtherWorld
Level 1: Cadet

G'day all, I have a new Samsung A32 (Costco) and a replacement post paid nano sim (11 Jun 21). After installing the sim and setting up the phone I am unable to make or receive calls, send or receive SMS. I do have mobile data though and can get youtu ...

roboman
Level 2: Rookie

tried to recharge my phone using the same pin number that I had selected and kept a copy of upon using that pin it came up with an error code 304 so I went back into the account and reset the pin then back to the recharge page to complete the transac ...

Samm33
Level 1: Cadet

Purchased a prepaid sim and went through the usual activation steps on Thursday night. Received a text to say it was all good to go, but are unable to make or receive phone calls. It seems to be set up for data only, rather than mobile. Not sure why ...

Umakemeoff
Level 1: Cadet

What a great day to search all of the info about eSim Telstra.I had a physical sim card with Telstra pre-paid service and I have requested to have an eSim card for my new Samsung Galaxy S21 Ultra, then started all issues. Telstra online supporter tur ...

Scorpio1
Level 2: Rookie

I have never experienced it before, but I have certainly heard of others loosing their mobile phone due to theft or destruction. Should this occur, I assume all data will be lost and I would like to know if there are any good suggestions about storin ...

iosman123
Level 2: Rookie

Hello, Will Telstra one number be compatible with android device other than Samsung? thanksjackyjoy

Rhocarb
Level 2: Rookie

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone ...

Sezara
Level 1: Cadet

My IMEI says that is unlocked, however my SIM won't work in it.

How can I fix this?

Euilas
Level 1: Cadet

My account is been suspended and I need it to be on, therefore I want to make a payment plan 

Birddog
Level 1: Cadet

How do I add another mobile number to my account please

Smithy70
Level 1: Cadet

My Telstra Max ZTE no longer recognises some apps in the last week or so, even after reset. (westpac, QLD covid sign-in ect.) Is there an update I'm missing? It is at 5.0.2.  Do I have a virus?

dme123
Level 1: Cadet

I want to reset my mobile phone's voice greeting to the default recording. I do NOT want to record a new greeting, I want the system default one that says the generic message.The only instructions on this topic are here, where they say the steps to r ...

Naughton
Level 1: Cadet

Hi all. Just recently my phone has stopped receiving calls from private numbers. All I get is a SMS notification tell me I have missed a call. Any ideas what might be causing this? 

BigBrucey
Level 1: Cadet

I have a friend with a j2pro samsung that is damaged. I have plus points to redeem for a phone for themI need to know process for changing from a micro sim to a 4ff sim. Bruce

Marc71
Level 1: Cadet

Changed from a $40 plan to a $150 plan in 1 month I have spent $150 this plan is a rip off. Telstra have not even call to give me so.e advice they are just happy to take your money. They have no.customer service. Very unhappy with there service. Woul ...

SithLordMills
Level 1: Cadet

I get terrible coverage on my S20+ for phone calls!

Vetinari
Level 2: Rookie

I've recently set up private DNS on my android phone, pointing to the adguard TLS dns server. For some reason it honours the private DNS only briefly, and then reverts back to the Telstra DNS server. I've tested this with an optus sim in my phone and ...

Jac666
Level 1: Cadet

Had anyone got crap coverage in Terrigal,  hasn't been right since December! We are paying so much money for nothing! Go into Telstra at Erina Fair, they deny that there is a problem....so dodgy !

iosman123
Level 2: Rookie

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

BillT
Level 1: Cadet

Hi, back in Oz from US and have an AT&T badged Netgear mobile device. will this device work in the Telstra network with a Telstra SIM fitted or do I need a Telstra badged device. Device is "unlocked"!

iosman123
Level 2: Rookie

Hello, Will Telstra one number be compatible with android device other than Samsung? thanksjackyjoy

Rhocarb
Level 2: Rookie

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone ...

iosman123
Level 2: Rookie

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

ZapbuzZ
Level 3: Gumshoe

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

D67
Level 1: Cadet

My phone account is in credit, so where does my credit go to

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

MoB3
Level 3: Gumshoe

Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...

mrsbear1955
Level 1: Cadet

Yesterday I had a chat session on Telstra  , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months  t ...

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

sevyz
Level 1: Cadet

have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all.
when i moved to another town reception is back as normal.
it's a "samsung ...

JasonMayo4
Level 2: Rookie

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

Level 22: Superhuman SteveW_52
Level 22: Superhuman

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

Frenzy
Level 2: Rookie

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

joeblow9
Level 1: Cadet

Hi, I need to download my recent call logs but can not work out how to do it??

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