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Jon092
Level 2: Rookie

my Oppor11s does not pick up mobile data at all, but works fine with wireless. Any suggestions?

Frenzy
Level 3: Gumshoe

Hi I have a Nokia 8.3 and recently tried to make carrier video calls to friends but everyone failed, with "call declined" shown on screen during the voice call. I have tried people with various carriers, including mostly Telstra and different phones ...

Donno85
Level 1: Cadet

Hi All,I just got a new Samsung yesterday and now cannot receive txt from one specific number. The other party can receive my txt but I do not receive theirs. I have the Samsung s20. On both phones they are not blocked.Thanks in advance

Scorpio1
Level 3: Gumshoe

All of a sudden my A20 only rings four or five times before shutting down. If I can manage to get my hands on it before it stops ringing the screen is either blank or covered with ads or scenes making it impossible to answer. 

Scorpio1
Level 3: Gumshoe

Hi, On my A20 phone I have just noticed that when I receive a call, the voice sounds like I have the speaker selected. So I look for the speaker key on the phone and LO! it seems to be gone. Has this gone somewhere during the last update? I'd love to ...

David2011
Level 1: Cadet

I understand from Community fb groups that Bellmere near Caboolture Qld is a Telstra Black spot. A call I made from there on Saturday was quite useless. We are considering buying a home there, but an acceptable mobile service is essential for our bus ...

Glenn39
Level 1: Cadet
lumabi
Level 2: Rookie

I bought this Asus phone on the weekend, knowing in advance that VoLTE was not supported. I was under time constraints to replace my dying phone and I chose this one. My question is, do phones get VoLTE support through work done by the phone manufact ...

Graham3141
Level 2: Rookie

I have tried following various posts but these do not help me.Via "My Telstra" I ordered replacement SIMSIM arrived, placed into phone and nothing I try will get it to "see" Telstra.I even went in to review orders in "My Telstra", no details.Assuming ...

amarinder
Level 1: Cadet

I received a msg from Telstra for a change in my pre-paid sim plan, after the due date it has stopped working. since I am abroad, I am facing problems. it is showing on my phone "Sim not provisioned for voice". however, my plan is not expired. 

Nottechsavvy2
Level 1: Cadet

Heyi usually buy iPhones now I’m looking at evoke pro 2 Samsung galaxy a32 5G oppo a94 5g i am interested in the cheaper phones I use my iPhone for Banking signing in everywhere Facebook Service nsw flybuys Everyday rewards so really boring stuff any ...

Radsol
Level 1: Cadet

I want to move my primary business mobile number to esim on S21

daylef
Level 2: Rookie

I started getting SMS messages from mobile services (always a different number) with a link attached to it. It's not always the same message or the same link but the function is to download an app that will capture your information for illegitimate p ...

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

Bob1980
Level 1: Cadet

I have recently switched my mobile from Optus to Telstra, keeping the same number.  Within literally 2 days of moving service, I have been inundated with spam calls and messages.  Whilst I used to used to receive the occassional autocall call recorde ...

Nandini
Level 1: Cadet


Device: Samsung Galaxy S10 128GB
Broken screen (Cant see anything on screen) I am struggling because I am unable to step out even for essential items because I cannot scan QR code. I have called Telstra several times but unable to get any help. I logg ...

Chookie4
Level 1: Cadet

Do you cut microsim to make it fit sleeve  

Timbo11
Level 1: Cadet

Or is there an app I can use to. Send credit to a friend 

cherylknopfler
Level 1: Cadet

what happens when my mobile says DEVICE IS NETWORKED LOCK.  and NETWORK UNLOCK CODE. The operator on your side keeps on asking me for my mobile number and she will SMS me, well I cant because the mobile is locked.  I need the code please.   I have an ...

lycosharpax
Level 1: Cadet

Hi all, I have a new Nokia G10 running android, on the Telstra network. I cannot send photos via MMS unless I crop them heavily. MMS with full-size photos simply hang at "sending..." and never send. Ive checked and MMS with cropped images or with GIF ...

Stu_Pickles
Level 1: Cadet

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).I have a prepaid mobile, a prepaid data and a NBN account. Please help, any ideas welcome.When I try and add widget on my home screen, I get the following 

Wanglese
Level 22: Superhuman

Remember, it's BETA software, so Telstra isn't responsible if things screw up.   If you are going to try Android 12 Beta,  be aware you will have to uninstall and reinstall My Telstra app to get it to work. Not a biggie, but that's what was needed on ...

Izy67
Level 2: Rookie

I can receive emails, but the last couple of days I cant send any from my mobile. Laptop is fine with webmail. We moved to qld a few weeks ago and got NBN. But that shouldn't affect anything ???

KiwiJD
Level 2: Rookie

Why does the My Telstra widget not configure to my pre-paid service? It used to work but now i can no longer even place it because it fails to configure. All other internet functions work as does the My Telstra app itself, just the widget fails to re ...

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

Vero2
Level 1: Cadet

How to enable 4G voice calling capability?Telstra texted me:Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. Visit telstra.com/cal ...

Naresha
Level 1: Cadet

I have somehow ended up with a non-functional version of the widget stuck on my home screen. It doesn't open when tapped on, it doesn't update and it can't be moved or removed. I can load another fully functional version of the widget but it loads be ...

Telstra247
Level 1: Cadet

Eight different people called my number today stating that they had received a missed call from my number.I had not rung those mobile phone numbers nor are those numbers in my address book.How did those people get me number if I had not called them?

businessskele
Level 1: Cadet

While its not on the Telstra list... has anyone added a Telstra One number to an OPPO watch?

BillT
Level 1: Cadet

Hi, back in Oz from US and have an AT&T badged Netgear mobile device. will this device work in the Telstra network with a Telstra SIM fitted or do I need a Telstra badged device. Device is "unlocked"!

iosman123
Level 2: Rookie

Hello, Will Telstra one number be compatible with android device other than Samsung? thanksjackyjoy

Rhocarb
Level 2: Rookie

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone ...

iosman123
Level 2: Rookie

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

ZapbuzZ
Level 3: Gumshoe

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

D67
Level 1: Cadet

My phone account is in credit, so where does my credit go to

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

MoB3
Level 3: Gumshoe

Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...

mrsbear1955
Level 1: Cadet

Yesterday I had a chat session on Telstra  , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months  t ...

WMChris
Level 1: Cadet

Hi All, How has everyone found the Telstra support while discussing coverage.Going by telstra coverage maps, my home and surrounding streets are in perfect 3G&4G and on the border of 5G (not fussed about 5G my handset does not support it) The predica ...

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

Frenzy
Level 3: Gumshoe

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading 

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

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