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Tom5210
Level 3: Gumshoe

Hello, I have a HumanWare BrailleNote Touch Plus (a Google certified specialised braille device) running Android 8.1.0. I cannot get it to connect to my home network. It will connect to my iPhone hotspot and to other Wi-Fi networks, and I can connect ...

Ricardo64
Level 1: Cadet

I would like to opt in for a free trail for 5g for my 5g ready phone, however I cannot contact any Telstra employees to activate it for me.

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Stormieweather
Level 1: Cadet

Hi,I have just upgraded to S10 and pocket news app has appeared and it is using data. I have looked at past threads and notice there isnt much can be done. Surely there is a way to uninstall from the device? I cant disable the app as it is greyed out ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

snory
Level 1: Cadet

Hi i have a perfectly good working ZTE  phone , i got it prepaid about 4 years ago and used for a few months  , my current phone has died so i tried my sim in it and its locked to to telstra need the puk code   ,   i tried the puk page  , and there i ...

Josie-Posie
Level 1: Cadet

Lost my phone with sim, have bought a new phone and Telstra $2 sim starter kit.  I wish to transfer my existing number, which I'm prompted for going through activation online, and asked for existing service provider which is Telstra.  Then it refers ...

Wen66
Level 2: Rookie

Where on the home tab in telstra app do I register for free 25gb data? 

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Wen66
Level 2: Rookie

Where on the home tab in telstra app do I register for free 25gb data? 

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

Tattycat
Level 2: Rookie

I prepay $40 and get 3 gig of data vis Telstra app. People are telling me that Telstra offer for $30 10 gig is this correct and how do I get the app changed 

JPJ13
Level 1: Cadet

I applied for the stay connected receieved the refurbished phone the next day ! I currently work in the mining industry the old phone fell into live working plant I physically couldn't retrieve the phone to send it back ? Telstra I trying to charge m ...

Cypress04
Level 1: Cadet

Please can I get a payment extension for two weeks time

Ricardo64
Level 1: Cadet

I would like to opt in for a free trail for 5g for my 5g ready phone, however I cannot contact any Telstra employees to activate it for me.

Josie-Posie
Level 1: Cadet

Lost my phone with sim, have bought a new phone and Telstra $2 sim starter kit.  I wish to transfer my existing number, which I'm prompted for going through activation online, and asked for existing service provider which is Telstra.  Then it refers ...

Nathay
Level 1: Cadet

I can't make in-ap purchases. I'm unable to update my account details, add or remove payment details. Every time I try to make the purchases it says the transactions failed due to *error code* or a message comes up saying it was unable to complete th ...

Steveh1956
Level 3: Gumshoe

Last Friday (5 days ago) I got a new sim to put into another phone. The advice was that to activate would take a maximum of 24 hours, but my phone is still on "emergency calls only". I called Telstra support on 132200 but was told that due to COVID t ...

Itchyy
Level 1: Cadet

As my title states. In Android 9 you can change the mobile hotspot broadcast channel (something that's essential for me as I work fifo and am in a wifi saturated mine camp). Since updating to Android 10 that option is no longer available. How do I ch ...

Beaniebeen445
Level 1: Cadet

Support code: CNE1070 I can't join Telstra plus for some reason I think it may be a glitch? I'm not sure Can Telstra please fix this 

16Crutchley
Level 1: Cadet

My phone switches to mute without me doing anything  any ideas

Zo7
Level 1: Cadet

Riley4
Level 1: Cadet

I pay prepaid with paypal which i did on Sunday 10th May 2020, but today I noticed in my bank account you have another $40 pending for same phone. I want that stopped and my card or account taken down. I pay with paypal.Why this has happened I dont k ...

Antone
Level 1: Cadet

HI, I am trying to unlock my telstra device, the stores won't help or can't and when I call the call centre and get "hit option 4 to unlock your device", it cuts me off saying they are too busy, been getting this for weeks - is there a way I can get ...

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