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Fatboyrider
Level 2: Rookie

Getting frustrated with the crap service from Telstra. For 5 weeks now I have been trying to get my prepaid phone unlocked.  Been to 3 different Telstra shops and have been on the Telstra merry go round of the web help many times with absolutely no h ...

SYABILA
Level 1: Cadet

Hello, anybody can assist me how to contact Telstra to unlock a prepaid mobile that is attached with them? I have been to their store and using their apps and website for chat with no success. Very frustrating. 

mikimr
Level 2: Rookie

Hi, I have a Pocophone F1 that won't connect to Telstra 5Ghz anymore.The wifi was set up with the Band Steering enabled, so the 2.4G and 5G had the same SSID. After disabling this, I'm connecting to the 2.4G without a problem, but can't connect to th ...

Mimi101
Level 1: Cadet

Hi there my question is I applied for a phone and sim got approved and now there saying they  can only give me the now and not the phone need some help please and thank you 

Sheepie
Level 1: Cadet

I have a remote camera that I want to send 2 photos to my mobile phone each day. What is the best deal? 

SamBLV
Level 1: Cadet

I am in quite a predicament.I fell on financial hardships early in the year and struggled to pay my bill. My phone now has a notification saying "sim not provisioned for voice" which means that I can't call Telstra to sort it out. I also can no longe ...

Protecc
Level 1: Cadet

Hi, I switched from Optus to Telstra 5 days ago and my sim card still isn't working. I have restarted the phone and reinserted the sim and nothing changes. The store clerk told me it would be active in 24-48 hours. The notification on my phone is "SI ...

oldduff
Level 1: Cadet

How do I activate LTE as the choice is greyed out? Thanks

Poppypudin
Level 1: Cadet

Message bank 101 disconnection messageWhen people call my mobile number...If I miss the call, they get the message that my phone is disconnected. When I call 101 to check my message bank setup, I get the message that the number is disconnected. Pleas ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

SYABILA
Level 1: Cadet

Hello, anybody can assist me how to contact Telstra to unlock a prepaid mobile that is attached with them? I have been to their store and using their apps and website for chat with no success. Very frustrating. 

Greychair
Level 1: Cadet

So, thishttps://crowdsupport.telstra.com.au/t5/mobiles-tablets/how-to-enable-volte-on-your-mobile-phone/ta-p/510717 has a list of devices. However some older devices have been updated via firmware[?] to have VoLTE enabled. For example: https://forums ...

Maryann3
Level 1: Cadet

I want to keep my mobile phone number, take it off my plan and set up a new plan for it. How do I do this? Is prepaid the go?

SMJGGT
Level 1: Cadet

Wondering if possible to forward or divert only specified numbers to another mobile?

ChanteLouise
Level 1: Cadet

I have been trying to access detailed usage through my recent charges yet every time I get to GET DETAILED USAGE he link will not work. This is going on two months now and I need to track who my child's talking to.

carl77dean
Level 1: Cadet

How to perform a hard reset on the telstra essential plus 2? Phone freezes on startup i can get get into settings before it freezes and select reset but nothing happens 

Zac94
Level 1: Cadet

Hi i am telstra post paid customer i got $165 plan with galaxy s10 5G 256gb i would like to swap my phone with google pixel 4xl is that possible..?

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

Waru
Level 1: Cadet

I have an oppo A73. The specs say it supports VoLTE and my friends with Optus can activate it at my house on their phones. But I am with telstra and I cannot switch it on. Any help would be awesome 

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