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BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Pauly8
Level 1: Cadet

I want to change from plan to prepaid.How do I do that to keep my current number which is with telstra 

Kaye8
Level 1: Cadet

My Telstra app won't work and just tells me to refresh now I can't see how much I have left in credit

Lilygal
Level 1: Cadet

I accidently switched on All outgoing calls now I need a password  4 digit password to switch it off  ? I dont remember making a password what do I do ?? My phone is OPPO A5

Neil1953
Level 1: Cadet

I am trying to move to your sudsidery Belong and cannot unlock my phone.

tj52
Level 1: Cadet

I received 2 unsolicited SMS messages from this number and I just want to know if this is some type of scam.Previous posts refer to messages sent to the same number 

Spencer5
Level 2: Rookie

RCS is not working on Android phones. I had to switch it off so I was able to SMS. I know of a few other people experiencing the same problem that are on Telstra and Android. There was an Android update today.

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

RCD11T
Level 1: Cadet

Hi would just like to inform that I'm happy with my plan no need to change it thankyou.

Coreywillard
Level 1: Cadet

hi i have a motorolla g6 plus and i need you to fix my telstra eeror code 96...    !!!!!!!!! Why do none of your answers here make any sense, could you word them for an audience. Seriously does become a problem not being able to text. Send me a step ...

QFleo
Level 1: Cadet

I was in border of WA this morning, since only telstra was the only available on that area, I purchase a sim pak, registered it, and even top it up with $50 on my credit card, I recieved an sms saying, the activation will be processed within 4 hours, ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

paora12
Level 1: Cadet

Ramith
Level 1: Cadet

So i have been trying to activate rcs messaging on my Samsung Galaxy z fold 2 with no success. Samsung messaging app does not give the option. Tried Google Messages and got the option but doesn't go past the activating part. Talked to telstra and the ...

SJCD
Level 2: Rookie

Hi all,I just got a new phone and put my old SIM in. Now I can't make or receive calls, but data and sms is fine. I went to a Telstra shop and they gave a new SIM which didn't change anything. I've tinkered with settings, going to 3g etc and nothing ...

JasonMayo4
Level 1: Cadet

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

PhilSmith1
Level 1: Cadet

GuysWhy is my mobile internet dropping in and out when I try and listen to a radio station. It doesnt matter which app or station I try it cuts in and out all the time. I contacted 4BC in Brisbane and they said it is caused by network changes. What i ...

ian2
Level 2: Rookie

Hihas the Samsung s20fe blue tick not the 5g

Telstra-dekcuf
Level 1: Cadet

Telstra is not letting me wifi call. I have turned off my data and turned on airplane mode, turned on wifi calling and still won't let me call. Telstra takes up all of my data in 10 minutes then won't let me do anything. So I'm trying to avoid using ...

Mezza5
Level 1: Cadet

Ive been given a telatra blade phone which takes a nano sim but my old lost paid samsung is a micro sim. New phone came with nano sim (standard oackage and new number).  Is it possible to transfer phone number etc to nano from micro without going int ...

Ashc0412
Level 1: Cadet

Hi I am unable to send SMS messages from my prepaid device.- I'm able to make phone calls
- Have credit and have recharged multiple times but each recharge is adding data to my phone and nothing to my available credit balance
- Have put the sim into an ...

jj510
Level 1: Cadet

need Help To Unlock My zte telstra easy call i have My unlocking code but can't seem to enter it into phoneplease help

JasonMayo4
Level 1: Cadet

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

SteveW_52
Level 20: Director

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

Dude25
Level 1: Cadet

Bought a $49 Telstra phone from Telstra shop.  They put Post paid  sim from my old phone into The new one.  Can’t make outgoing calls but can receive incoming.  Have been back to Telstra shop twice.  They haven’t got an answer.  Any ideas? 

FM7
Level 3: Gumshoe

My SIM maybe faulty. How do I upon installation of NEW SIM retain my existing Phone Number and also transfer RECHARGE DATA to NEW SIM CARD from my faulty (in phone) SIM CARD. (Fault / Problem  : UNABLE TO RECIEVE SMS MESSAGES. Already checked SETTING ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

Tattycat
Level 3: Gumshoe

I prepay $40 and get 3 gig of data vis Telstra app. People are telling me that Telstra offer for $30 10 gig is this correct and how do I get the app changed 

JPJ13
Level 1: Cadet

I applied for the stay connected receieved the refurbished phone the next day ! I currently work in the mining industry the old phone fell into live working plant I physically couldn't retrieve the phone to send it back ? Telstra I trying to charge m ...

Cypress04
Level 1: Cadet

Please can I get a payment extension for two weeks time

Sangs1
Level 1: Cadet

Hi the power inlet is broken. How/where can i get it fixed

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Mazdabt
Level 1: Cadet

How do I down load the afl app 

Marti
Level 2: Rookie

Has anyone been able to get security updates for the not so new Nokia 7.2 on Telstra? Mine is still sitting on August 2019 (from what i can tell the original release). Telstra shop today said it's because Telstra engineers have not yet approved the u ...

GuppyColor101
Level 2: Rookie

I just bought a Telstra essential smart 2 (ZTE Blade A3 2019-T). I cannot change the ringtone. Under Settings there is no " Sound " option to change the ringtone. Settings has an Audio profile, but the Audio profile does no allow me to change the rin ...

Katie26
Level 1: Cadet

Hi

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

tj52
Level 1: Cadet

I received 2 unsolicited SMS messages from this number and I just want to know if this is some type of scam.Previous posts refer to messages sent to the same number 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

joeblow9
Level 1: Cadet

Hi, I need to download my recent call logs but can not work out how to do it??

MattSmith3065
Level 1: Cadet

Hi, I have a personal account with Telstra.  I have a Note 10+ 5G, I'm noticing that recently picture messages that I send are massively compressed.  A screen shot that I took which has text was originally 340kb and when I sent it to someone it was r ...

GJDConcord
Level 1: Cadet

When I call a mobile I often get a call ended without either a ringing tone or an engaged tone from the called mobile number. It seems that the called mobile is engaged and has not set up a message bank. Is there something that I can do at my end to ...

louk58
Level 2: Rookie

When are releasing you the new tablet from Samsung S7 & S7+

Pudding2
Level 1: Cadet

Hi there I have an UltraminttY3 ph with dual sims.  One Vodafone and the other Telstra.  Suddenly this week I've been unable to text out to other android ph's using the Telstra sim. Strangely though I can send text messages using my Telstra Sim to ip ...

Cokebottles
Level 1: Cadet

Unable to get foxtel classic on foxtel go app why. I have only started using foxtel go now

muzz67
Level 1: Cadet

Hi I have a problem with my voicemail on my mobile stating that it is :not being connected to a valid number". The only solution you have in the crowd support forums is to call Telstra to fix it. When I call I cannot get though to anyone as  the IVR ...

Sangeorge
Level 1: Cadet

I recharged $30 three days ago, my phone still hasn't recieved the credit. I have triple checked the number, everything is correct, my credit/bonus data expires at midnight, is this an issue with anyone else?

longtimcustomer
Level 1: Cadet

Right, so I finally found a way to remove Pocket News from my android phone.What I did was insert a sim card from Woolworths. Restarted the phone and it was gone!Since it uses the Telstra network the service was the same (less 5G) but I got more data ...

hecf
Level 1: Cadet

Hello this is a real whinge.  We were informed by Telstra that there would be a mobilenet upgrade between 6 and 12th august 2020 in the Goulburn NSW region. It is now the 14th and we have just about zero coverage.  Prior to that we would get 3 bars o ...

JSH94
Level 1: Cadet

Hello,  So I've recently moved from ALDI mobile to telstra purely for telstra messaging (rich communication services). I have a huawei mate 20 pro. I went to the telstra store and had the salesman input his telstra sim to ensure it was compatible, it ...

Rocky567
Level 1: Cadet

Hello you all might be able to help me i have all above for that price now that my foxtell have droped my 20 discount its made my payments to 153.00 a month for those 3 items does anyone think thats ok or can you tell me something else that could be ...

Fred148
Level 1: Cadet

I am trying to get support for what appears to be a carrier related issue. I cannot connect using the Telstra app. or to any Telstra web site

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