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Estev
Level 1: Cadet
tbclose92
Level 1: Cadet

I have recently completed my 2 year contract with Optus and my Huawei Mate 20 Pro is still going strong. For work it is much more beneficial for me to be with Telstra now for remote coverage so I have signed up to the medium SIM only plan which seeme ...

Wildstead
Level 1: Cadet

So for over three weeks I have had nothing but trouble with the internet on my phone. I've only used 8gb on a 80gb plan. I have issues sending messages and have to try several times. To look at FB or other apps on my phone most of the time I have to ...

Meg14
Level 1: Cadet

Not happy! My laptop and tablet have not been able to access the internet recently. Because of this we have now purchased a laptop. On speaking with Samsung help we figured out it was the actual 5G connection. I have changed my tablet back to 5 and i ...

Namo
Level 1: Cadet

I was wondering if it's possible to pick it from a teslstra shop? 

Corn8_
Level 1: Cadet

Want to extend the ringing time on my phone before it goes to voicemail.  I have tried the code **61*101**30 without success.Corn8_

Yankeyjay
Level 1: Cadet

I have had repeated outages on my Telstra premium service since February. First time in Feb. could not ring landlines, but I could ring mobiles. Lasted six weeks. 2nd outage in June for 3 weeks...this time no outgoing at all. Another month long outag ...

peewee60
Level 1: Cadet

Is it possible  to talk to a human at telstra so frustrating when I do get through they hang up

nelliville
Level 1: Cadet

I have been seeking advise from Jasmin in support service. I have been waiting for the past 2 hours, and my question has not been resolved. This is so frustrating as I had to return calls this morning for work. Its now 12.44pm. I wanted to transfer m ...

Ramith
Level 1: Cadet

So i have been trying to activate rcs messaging on my Samsung Galaxy z fold 2 with no success. Samsung messaging app does not give the option. Tried Google Messages and got the option but doesn't go past the activating part. Talked to telstra and the ...

Angelar00
Level 2: Rookie

Can anyone follow up an order for me? I have tried calling, messaging all to no avail. I ordered 2 new phones last week. One turned up the other was in Progress and now is On Hold. how do I get in contact with someone who can help?

Monty2020
Level 1: Cadet

Ordered a Telstra XL plan online 11 days an counting still can't get it activated after multiple contact emails an store visits. Save your time an sanity go elsewhere if able

nic851
Level 1: Cadet

Can someone please advise whether telstra supports WiFi calling on either the Realme 7 pro or Oppo reno4zI understand the phone supports it but does telstra as the carrier support it  Thanks 

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

MacBP
Level 1: Cadet

I have paid $25 to Telstra to unlock my phone  on 5/11/20 and I didn't hear from Telstra since then despite few phone calls, online chat and email. Are they suppose to issue me a code to unlock the phone or I can just use a another non Telstra sim  c ...

Dom17
Level 1: Cadet

So I deleted a conversation I was having with someone and I need to get it back due to a statement I wish to make but I don't know how to recover it, I have tried alternative ways on my computer but it wouldn't work I only deleted it a few days ago

prem5
Level 1: Cadet

Hi,     I have lost my phone along with Telstra Sim. I hav been trying to reach the support since yesterday to report the incident but unfortunately I cannot.  Device security can be compromised when someone looses their phone.  In this case can we r ...

Jonocrooks
Level 1: Cadet

I have an android Oppo Find X2 Pro, and the past few weeks my phone hasn't been ringing at all, and people say they cant get thru to me. I've restarted my phone and cleaned the sim, even deleted the cache on my phone but its been happening a few time ...

VR46
Level 1: Cadet

The app leads me back to the website.the website directs me to the app.the app messenger does not get an answerthe contact phone number directs me to the app then drops me outthe site live chat directs me to the app, which directs me to the site, whi ...

Tryinmuma1
Level 1: Cadet

What is wrong with Telstra, cant talk to anyone, have purchased 2 sims, tried to activate them, sorry cant activate at the moment contact 24/7 support, sorry 24/7 support is closed!!! Trued to complain, got a message from Telstra, started telling the ...

Textfailing
Level 1: Cadet

Hi I can't send texts only receive after downloading new text app. I have changed default to the text service and checked all settings but still cant send. I have Android 6 version 3.18.19Blade_A112_MO1

Viijayy
Level 1: Cadet

Hi, So I'm a Telstra customer, I have a Post paid service for my Samsung Galaxy S10 mobile, and I recently activated Prepaid mobile service on my TicWatch Pro LTE (Purchased from official Mobvoi Amazon store) which uses eSim. ( I scanned the eSim bar ...

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

sevyz
Level 1: Cadet

have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all.
when i moved to another town reception is back as normal.
it's a "samsung ...

JasonMayo4
Level 2: Rookie

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

SteveW_52
Level 21: Augmented

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

Dude25
Level 1: Cadet

Bought a $49 Telstra phone from Telstra shop.  They put Post paid  sim from my old phone into The new one.  Can’t make outgoing calls but can receive incoming.  Have been back to Telstra shop twice.  They haven’t got an answer.  Any ideas? 

FM7
Level 3: Gumshoe

My SIM maybe faulty. How do I upon installation of NEW SIM retain my existing Phone Number and also transfer RECHARGE DATA to NEW SIM CARD from my faulty (in phone) SIM CARD. (Fault / Problem  : UNABLE TO RECIEVE SMS MESSAGES. Already checked SETTING ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

Tattycat
Level 3: Gumshoe

I prepay $40 and get 3 gig of data vis Telstra app. People are telling me that Telstra offer for $30 10 gig is this correct and how do I get the app changed 

JPJ13
Level 1: Cadet

I applied for the stay connected receieved the refurbished phone the next day ! I currently work in the mining industry the old phone fell into live working plant I physically couldn't retrieve the phone to send it back ? Telstra I trying to charge m ...

Cypress04
Level 1: Cadet

Please can I get a payment extension for two weeks time

Sangs1
Level 1: Cadet

Hi the power inlet is broken. How/where can i get it fixed

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Mazdabt
Level 1: Cadet

How do I down load the afl app 

Marti
Level 2: Rookie

Has anyone been able to get security updates for the not so new Nokia 7.2 on Telstra? Mine is still sitting on August 2019 (from what i can tell the original release). Telstra shop today said it's because Telstra engineers have not yet approved the u ...

tbclose92
Level 1: Cadet

I have recently completed my 2 year contract with Optus and my Huawei Mate 20 Pro is still going strong. For work it is much more beneficial for me to be with Telstra now for remote coverage so I have signed up to the medium SIM only plan which seeme ...

Yankeyjay
Level 1: Cadet

I have had repeated outages on my Telstra premium service since February. First time in Feb. could not ring landlines, but I could ring mobiles. Lasted six weeks. 2nd outage in June for 3 weeks...this time no outgoing at all. Another month long outag ...

Monty2020
Level 1: Cadet

Ordered a Telstra XL plan online 11 days an counting still can't get it activated after multiple contact emails an store visits. Save your time an sanity go elsewhere if able

nic851
Level 1: Cadet

Can someone please advise whether telstra supports WiFi calling on either the Realme 7 pro or Oppo reno4zI understand the phone supports it but does telstra as the carrier support it  Thanks 

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

Jonocrooks
Level 1: Cadet

I have an android Oppo Find X2 Pro, and the past few weeks my phone hasn't been ringing at all, and people say they cant get thru to me. I've restarted my phone and cleaned the sim, even deleted the cache on my phone but its been happening a few time ...

Textfailing
Level 1: Cadet

Hi I can't send texts only receive after downloading new text app. I have changed default to the text service and checked all settings but still cant send. I have Android 6 version 3.18.19Blade_A112_MO1

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

PCam
Level 1: Cadet

Just an FYI, S10+ just got the latest firmware...Sept security patch and One UI 2.5. Happy downloading

Susan35
Level 1: Cadet

I've noticed that I've paid off my lease plan of 129 does that mean I won't be charged for it anymore

joeblow9
Level 1: Cadet

Hi, I need to download my recent call logs but can not work out how to do it??

MattSmith3065
Level 1: Cadet

Hi, I have a personal account with Telstra.  I have a Note 10+ 5G, I'm noticing that recently picture messages that I send are massively compressed.  A screen shot that I took which has text was originally 340kb and when I sent it to someone it was r ...

GJDConcord
Level 1: Cadet

When I call a mobile I often get a call ended without either a ringing tone or an engaged tone from the called mobile number. It seems that the called mobile is engaged and has not set up a message bank. Is there something that I can do at my end to ...

louk58
Level 2: Rookie

When are releasing you the new tablet from Samsung S7 & S7+

Pudding2
Level 1: Cadet

Hi there I have an UltraminttY3 ph with dual sims.  One Vodafone and the other Telstra.  Suddenly this week I've been unable to text out to other android ph's using the Telstra sim. Strangely though I can send text messages using my Telstra Sim to ip ...

Cokebottles
Level 1: Cadet

Unable to get foxtel classic on foxtel go app why. I have only started using foxtel go now

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