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D2ah
Level 1: Cadet

Reluctantly considering purchasing a Cell radio or "mobile phone" as they are mis-called; spent around 15 minutes looking at reviews online.  Information to date reveals that the sole functions of these devices is for taking/storing and viewing photo ...

BarbaraD1
Level 1: Cadet

I have received a return code and auspost tracking link however have not received a satchel to return the lease phone in.

batgirl2795
Level 1: Cadet

Hi I have a Nokia TA-1024. I have had absolutely no issues with until I downloaded the Android 9 update last last year, since then I have not been able to receive any Verification Codes by SMS, however I can receive all other normal SMS just fine. I ...

MAE1
Level 1: Cadet

I have had a few Clients complain recently about being deafened by a very loud squelching noise when my phone goes to message bank. I think I may have narrowed it down to it being people who are using apple iphones. This issue is causing huge headach ...

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

BIackduck
Level 1: Cadet

Hello,Is there anything to increase reception in your home, I miss many  calls due to poor reception, I live in cleveland Queensland. I have to go outside to except calls. ThankyouTony

Brad1252
Level 1: Cadet

4g

How do I turn 4g on on my phone 

Wolfvy
Level 1: Cadet

I use whats app on my mobile phone and yet when I speak to my sister in the UK I am charged for my International call, according to the whats app data, all my calls are free as long as I am using my wi fi from my home, why am I being charged.

cretsiah
Level 21: Augmented

THE only 13 number i can ring is 13 22 00.... i have to borrow/ beg for someone else's phone to make 1300 calls absolutely rediculous

ajhey22
Level 1: Cadet

Hi,I've been trying for a week now to connect my Telstra account number to my Telstra ID and keep getting this same error. Was wondering if anyone could give me a hand in resolving this issue.

TimVine
Level 1: Cadet

I have upgraded from a Galaxy S7 Edge to a Galaxy A71. When I setup my email using the exact same settings that I use on the S7, I get the message "Couldn't verify account. Server does not support authentication." Settings I successfully use on the S ...

0476653277
Level 1: Cadet

I entered  pukcode times and has stopped my service. Can i please get reinstate my phone service please

Kimmy69
Level 1: Cadet

I live in Cleveland Qld and are having trouble with my phone drpping out through phone calls and also halfway through netflicks when streaming. The phone always has 3 or 4 bars of reception. It worked perfectly fine when on site at the mines, and onl ...

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

Vivputra
Level 2: Rookie

APN

What's is Telstra APN ?Was or Iph ?There is any Telstra engineers  in this Forum ?

Asor
Level 1: Cadet

Why when a private number calls me does it go straight to my message service?

KegRaider
Level 4: Private Eye

So, in July 2020 I wanted to get my son's phone unlocked to put in a cheap Ovo barely used plan.  $20/month for a child account is robbery.  Now, 7 months have passed, I still have no unlock text to my phone, my partners phone or my son's dusty phone ...

Rebelweb1
Level 1: Cadet

Can you tell me why the OEM headphone / charging / transfer auxiliary jack has never worked since day 1 on my Oppo Reno 5G phone ?

RottieMum
Level 1: Cadet

Why does Telstra insist on going on a plan when preordering? I had my preorder cancelled because I wanted to pay outright on pickup.  Looks like I missed out on new buds because of it.

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Vinodh
Level 1: Cadet

Why is the Telstra customer service so bad now a days? Can't connect them via phone and not responding on My Telstra app as well. Can't even get a status of new plan request

LMC101
Level 1: Cadet

I just transferred to prepaid casual from a plan.  I can’t seem to be able to bring up my keypad.  Does anyone know how to fix this.

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

MoB3
Level 3: Gumshoe

Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...

mrsbear1955
Level 1: Cadet

Yesterday I had a chat session on Telstra  , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months  t ...

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

sevyz
Level 1: Cadet

have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all.
when i moved to another town reception is back as normal.
it's a "samsung ...

JasonMayo4
Level 2: Rookie

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

Level 21: Augmented SteveW_52
Level 21: Augmented

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

Dude25
Level 1: Cadet

Bought a $49 Telstra phone from Telstra shop.  They put Post paid  sim from my old phone into The new one.  Can’t make outgoing calls but can receive incoming.  Have been back to Telstra shop twice.  They haven’t got an answer.  Any ideas? 

FM7
Level 3: Gumshoe

My SIM maybe faulty. How do I upon installation of NEW SIM retain my existing Phone Number and also transfer RECHARGE DATA to NEW SIM CARD from my faulty (in phone) SIM CARD. (Fault / Problem  : UNABLE TO RECIEVE SMS MESSAGES. Already checked SETTING ...

mezdrum
Level 1: Cadet

I recently purchase a Telstra Essential Pro phone from the post office. It came with its own SIM card, which I haven’t activated. However, I have inserted my own post paid SIM card (linked to an existing Telstra contract) Into the phone.is the new ph ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

yaytech
Level 2: Rookie

my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. ...

Candy31
Level 1: Cadet

How do I getthefree data add on

Tags
Level 3: Gumshoe

Hi Folks, my old windows phone is on its last legs so bought a new Galaxy A20. Needed a new sim as well as old one was micro and new phone only takes nano. Tried to activate nano from Telstra sim kit and keep old prepaid number but activation stalls ...

Mighty2
Level 1: Cadet

Hi there. I've lost my mobile and logged into my account using my PC to find it. I followed these instructions below: https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Locate-Protect-a-missing-Mobile-using-StayConnected/ta-p/327471 I go to My Ac ...

PK1074
Level 1: Cadet

What can Loyal Huawei Customers do now that Donald Trump has Banned the Google Play Store Apps from being available on Hauwei's Android Device's? 

D2ah
Level 1: Cadet

Reluctantly considering purchasing a Cell radio or "mobile phone" as they are mis-called; spent around 15 minutes looking at reviews online.  Information to date reveals that the sole functions of these devices is for taking/storing and viewing photo ...

batgirl2795
Level 1: Cadet

Hi I have a Nokia TA-1024. I have had absolutely no issues with until I downloaded the Android 9 update last last year, since then I have not been able to receive any Verification Codes by SMS, however I can receive all other normal SMS just fine. I ...

cretsiah
Level 21: Augmented

THE only 13 number i can ring is 13 22 00.... i have to borrow/ beg for someone else's phone to make 1300 calls absolutely rediculous

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

Samsung-user
Level 2: Rookie

Hello the "my telstra" app widget has stop working. It won't let me add it to the home screen, because it doesn't enter the choose a service menu. 

Frenzy
Level 2: Rookie

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

a9entjones
Level 1: Cadet

Hi...I am able to click on Telstra in the provider list in Google Home voice calling menu. I enter my mobile, but I never receive the one time pin via text. I have tried multiple times and have tried replacing the prefix with +61, but no luck.Any sug ...

Gunning
Level 1: Cadet

Telstra,  I have recently ordered a esim via the online app which was streamlined and uninformative. Moments after completing the order my current sim has been terminated and the new esim is still being posted so I'm now without a service because tel ...

JP555
Level 1: Cadet

I have been following as many posts as I can about the recent (October 2020) change to RCS messaging via the Android Messages app and am now at a point where I can no longer stand the "disconnect" between the Telstra RCS service and the Android RCS s ...

BandM1
Level 1: Cadet

Is it possible to have had someone hack a phone/number and send texts to 40+ international numbers that we don’t know and which have the exact same time stamp to the second show on bill. 

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

OldJim
Level 2: Rookie

I am trying to activate a pre paid SIM but the ID Type field is inactive. How can I complete the activation? 

rj023
Level 1: Cadet

Hi, we have just set up a pre paid phone for our daughter and was hoping to only have calls and text only-no data. I'm trying to put credit on it but struggling to find one without data.

Tony1937
Level 1: Cadet

There is a very long web address which I cannot copy into my lap top-is there a person I can speak to regarding this. I do  nit wish to go to local Telstra shop as last time I found the person dealing with me totally disinterested in my query

lukejustin_690
Level 2: Rookie

If I call some buisness and they say ok im transfering you i get disconneted this is happening on my phone and my wifes phone as well both phones are pixel 4 xl

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