teeegie_howe
Level 1: Cadet

Caller cannot hear me

I have a Samsung S9 and in the last couple of weeks callers cannot hear me when I pickup. 

 

It isn't a specific phone number or location it is every call I receive, I answer and they cannot hear me. 

 

Any suggestions? I've done the troubleshoot steps provided by Telstra (turn off/back on, reset network settings etc,)

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4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Caller cannot hear me

If you make a call, can they hear you?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Endeavour
Level 2: Rookie

Re: Caller cannot hear me

Hi

I also have a Samsung S9 with the same problem.

 

I can hear Incoming callers but they cannot hear me unless I use the speaker. This problem happens with most, but not all callers.

Outgoing calls are fine.

Restarting the phone fixes the problem but only temporarily.

Any suggestions?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Caller cannot hear me

Have you gone into the settings in the Phone app, scrolled to "About Phone" and checked to see if there is an update for the Phone app available?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Endeavour
Level 2: Rookie

Re: Caller cannot hear me

Hi

 

'About phone' does not have any reference to any outstanding update

 

Cheers

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