teddyboy2014
Level 6: Bloodhound

CANT CONNECT TO INTERNET ON MOBILE

I have a J2 Samsung mobile, cant connect to Telstra or internet

Apps work great at home as phone paired to Telstra, but outside a NO GO. message received is that I cant be connected to Telstra/Play store ect Its a pay as you go thru Vodaphone. Its a phone I rarely use but because of Covid, I installed the App, but outside it cant connect.

It has to be simple, and the Crowd can help....please

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Smiley3
Level 23: Superhero
Level 23: Superhero

Re: CANT CONNECT TO INTERNET ON MOBILE

Hi teddyboy2014,

 

You'll need to contact Vodafone as your Pre-Paid service is with them.

 

If you've turned your mobile phone Data on and you still can't use Data on your mobile away from home it could be something to do with the Vodafone Pre-Paid plan that you're on.

Maybe you don't have enough credit to pay for the Data, or maybe mobile Data has been deactivated on your Account. 

 

Only a Vodafone Employee would be able to tell you exactly why.

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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