Izy67
Level 2: Rookie

Cant send emails from mobile. Samsung

I can receive emails, but the last couple of days I cant send any from my mobile. Laptop is fine with webmail. We moved to qld a few weeks ago and got NBN. But that shouldn't affect anything ???

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6 REPLIES 6
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cant send emails from mobile. Samsung

Well, it shouldn't affect anything but.....

 

Do you get any error messages?

Have you checked tha email account settings?

Have you checked the data APN?

Are you sending via Wi-Fi or mobile LTE/4G? If you have home Wi-Fi, can you send email from a PC through that network?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Cant send emails from mobile. Samsung

Your mention of WebMail implies that you are referring to Telstra Mail.


You have not mentioned the email client that you are currently using on your mobile phone.

You could try using a different client app such as Microsoft Outlook or Gmail to seek if your current app is the problem.

Izy67
Level 2: Rookie

Re: Cant send emails from mobile. Samsung

No error messages, just cant send. I'm using Samsung email, have checked all email settings and they are as they should be. Its worked fine up until a couple of days ago. I will give the pc a go with its email client and see if that works. 

Thanks so much 😁

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cant send emails from mobile. Samsung

I don't think it is something in the email app settings, more likely to be in how you have set up the data service - for instance to use wi-fi, but wi-fi doesn't have internet etc.  if it has just started happening but was previosly was OK, it is more likely to be something like that..

 

On your phone, can you use the browser to find sites on the internet? Can you use other apps and services?

 

I am assuming you have changed your SIM/phone account provider?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Izy67
Level 2: Rookie

Re: Cant send emails from mobile. Samsung

Everything else on the phone is fine (internet wise) I uninstalled the Samsung email client, thinking something might trigger with a reinstall. Now I can't sign in at all using my big pond info. I get a error saying I need to allow access to pop3/imap on the web settings, but cannot find this anywhere. I'm getting very frustrated. 

Izy67
Level 2: Rookie

Re: Cant send emails from mobile. Samsung

Oh and no I didnt change number or provider, just moved it all with telstra!

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