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em281
Level 1: Cadet

I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...

coltr
Level 1: Cadet

Cannot activate new simReceive telstra $150 sim in mail.Install in Telstra/Huawei 4G WIFI mobile broadband boxConnect to PC ok, taken automatically to Telstra activation site.key in SIM nrResponse is "The service number or SIM serial you've entered i ...

Ss67
Level 1: Cadet

This is deeply frustrating. Every single every telco has sent customers their phones early (some Thursday last week) yet Telstra is refusing to budge. Just one simple question. Why? It is punishing to loyal customers and quite frankly insulting. I ca ...

Vivputra
Level 1: Cadet

Got new S20plus galaxy since then the phone always loosing network when driving.Seem not register to the network automatically when jump to another tower.Since galaxy S20plus not including on/off the Volte in the new software might cause the problem. ...

Jitsukablue
Level 1: Cadet

I get no voice service in 4g only areas and an error text message stating the device does not have 4g calling switched on. There is no such option and Telstra website just says to update android, it is.

Minnow
Level 3: Gumshoe

I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...

Cunnyee
Level 1: Cadet

Ripped off again by telstra ,was given no choice and made go on their new prepaid plan,they say it's better and I'm better off but all they have done is offer me 50 gb of less data and no more data bank . Well done!

CathW
Level 2: Rookie

How do i start 24/7 live chat

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

ChuckyCheese
Level 1: Cadet

Sorry if this has been answered elsewhere, but just wondering when the one ui 3.0 update will be released here for telstra Samsung devices. I've tried looking elsewhere online but there's very little info related to the Australian release. 

spamvictim99
Level 2: Rookie

where is the Android 11 Update for Samsung Note 20? Telstra is now officially the last on the planet!!!

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

cretsiah
Level 21: Augmented

So is Telstra now- going to bother bringing back in-house phone designs?- bring in linux based phones/ tablets and copmuters? I mean if your management actually had some brains it would be really a smart move right now ..... its just a pity you dont ...

Discryptor
Level 2: Rookie

I am so tired of the almost non existent support from the Telstra messaging service. This service gives the Telstra consultants maximum deniability, no accountability and the ability to lie and make false promises to the consumer. The consumers have ...

Robbo11111
Level 1: Cadet

This Telstra service is crap. I have spent 3 hours trying to talk to some one. What Telstra now have in place is a joke. We pay over $300.00 per month and u cannot talk to any one. Have any body experience the same **bleep**. I will be contacting the ...

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

teeegie_howe
Level 1: Cadet

I have a Samsung S9 and in the last couple of weeks callers cannot hear me when I pickup.  It isn't a specific phone number or location it is every call I receive, I answer and they cannot hear me.  Any suggestions? I've done the troubleshoot steps p ...

Peter2417
Level 1: Cadet

How can active my mobile service in my package?

elohel
Level 2: Rookie

Seems like the software update tool on your site doesn't work...  there is no where to select my phone...When will it be fixed?https://crowdsupport.telstra.com.au/t5/device-updates/bd-p/Device-Updates

jcirie
Level 1: Cadet

My home address on my Telstra account is 5 years out of date. I've tried "updating" the address through the MyTelstra app on my iphone, my android and also through Chrome and Edge - same result everytime - Telstra presents me with a blank screen when ...

odeh80
Level 1: Cadet

About a month ago, I put through a request (via telstra app messaging) to have a telstra prepaid phone network unlocked. I was required to pay an $80 fee which I did and I was told it will take a few days. Since then I've been in contact a few times ...

Kayme1955
Level 1: Cadet

Hi. I havent been on a plan for 2 yrs and pay by month. Is my phone still locked into telstra?

power89
Level 2: Rookie

I pre ordered a Samsung Galaxy S21 Ultra. The highest memory offered was 256GB. I thought we were getting the 512GB variety?  I checked Optus and they offer 512GB. Why hasn't Telstra offered this version?Cheesed off after ordering to find this out. 

enigma117744
Level 1: Cadet

Any idea when Telstra plan on releasing android 11 for the note 20 ultra. every other carrier has released it already and i dont want to flash it but telstra is so slow with updates 

Jedi-77
Level 2: Rookie

Google Pay on my Oppo Find X2 Pro has stopped working overnight. I get an error message that says my phone does not meet security standards. My phone is stock and purchased from Telstra about 1 month ago. Google Pay has worked without problem until n ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Dazza67
Level 1: Cadet

Can someone please give me the web address for the user manual for the Telstra Evoke Pro 2 phone.

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

Stevo98
Level 2: Rookie

Can I get volte lte on my Samsung tablet 10a

CR64
Level 1: Cadet

I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...

benchmark171171
Level 2: Rookie

Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...

MoB3
Level 3: Gumshoe

Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...

DaveDone
Level 1: Cadet

I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore

mrsbear1955
Level 1: Cadet

Yesterday I had a chat session on Telstra  , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months  t ...

ficklewind
Level 1: Cadet

I purchased a new Pixel 5 yesterday and all data transferred except RCS messages. I hace contacted Samsung and Pixel but no solution. Anyone else having a similar issue? 

Sprinteroz
Level 1: Cadet

I have been given my mothers phone to look at, she said it done a update and never come out of download mode and now is stuck on a screen that says powered by go edition.I have connected it to my computer but noting happens I can not access anything. ...

Dazza67
Level 1: Cadet

Can you adjust the amount of time the Evoke Pro 2 rings for. My wife sometimes has trouble getting to the phone with a short ring time.

Urrk
Level 3: Gumshoe

I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...

RVR-80s
Level 2: Rookie

It feels quiet frustrating that if you are a prepaid customer, there is absolutely no support apart from Codi who can do nothing useful other than bring up some URL's which you already have gone through a 1000 times. I ordered a phone through Telstra ...

ginny48
Level 3: Gumshoe

How can I save some of my phone contacts to my sim (the ones which I have already saved to the phone)?

sevyz
Level 1: Cadet

have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all.
when i moved to another town reception is back as normal.
it's a "samsung ...

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Asmerith
Level 1: Cadet

The standard retail Google Pixel 5 is dual SIM with a SIM card and eSIM however I was speaking to a person on Telstra Live Chat about pre-ordering the phone and they told me that Telstra will be selling only a single SIM version of the phone. Is that ...

JasonMayo4
Level 2: Rookie

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

SteveW_52
Level 21: Augmented

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

em281
Level 1: Cadet

I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...

Minnow
Level 3: Gumshoe

I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

dave8888
Level 1: Cadet

I'm ready to ore order a S21 but do not see the option to include Stayconnected. Is this still available? I damage my phone too often to not include this..

lankad
Level 1: Cadet

I bought a pixel 5 from google, sync data from my pixel 2, put the telstra sim in but cant get any 5G reception tried bodni junction, camperdown, kings cross...the map says %G should be there. 5G is my prefered network in settings

Samsung-user
Level 2: Rookie

Hello the "my telstra" app widget has stop working. It won't let me add it to the home screen, because it doesn't enter the choose a service menu. 

Frenzy
Level 2: Rookie

I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired".  If I turn the phone off and back on, it appears. It is really strange as I thought ...

Busharea
Level 1: Cadet

How do I unlock my Samsung galaxy A20?

Grunts
Level 1: Cadet

I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM.  I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours).  Is this type of ...

Katoscka1
Level 1: Cadet

I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring.  I have:  Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...

Baynie
Level 1: Cadet

My Watch3 LTE, when in eSim only mode does not receive SMS texts. I'm with Telstra and have the eSim activated.Any advice?

DLIV
Level 1: Cadet

This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone.  It was working well and would ring when calls came in, even when I was nowhere near ...

Jyebus
Level 2: Rookie

Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...

Bill132
Level 1: Cadet

Hi,  I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat.  I have tried to go through the chat but it comes up grey and does not connect.  Of course, I cannot ring anyo ...

robbo123
Level 1: Cadet

what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...

Treadders
Level 2: Rookie

Hey all
I've got a Samsung S10, all updates done.

For a few weeks now, the phone no longer beeps or vibrates when I say "Ok Google"

I've tried uninstalling and reinstalling the app, cleared the cache, force stopped, rebooted the phone, done a soft reset ...

Pak-Man
Level 1: Cadet

So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...

heybabe
Level 2: Rookie

so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed...  is there something running in the backgrou ...

TimboInOz
Level 1: Cadet

On Friday Dec 11 my Pixel 4 stopped making voice calls with HD Voice (VoLTE). I have inserted a physical Telstra SIM card from another phone into my Pixel 4 and HD Voice functioned normally via the physical SIM. Has anyone else encountered this? The ...

captainkayos
Level 2: Rookie

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, ...

90046245
Level 1: Cadet
marcella2
Level 1: Cadet

I am trying to unlock my pre paid mobile phone to change to Aldi prepaid mobile. Having trouble doing this?  Need help. Thanks 

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

tandamum
Level 1: Cadet

I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...

JOB14
Level 1: Cadet

Hey,  first post here.   Just looking at moving to Telstra on a sim only 5g plan. I have two questions,  firstly,  when I got to the point of needing an sms code,  the site would not key me input the code,  only the first digit,  I tried 2 different ...

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