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Molly2
Level 1: Cadet

I am in postcode 2646 area and for over 2 weeks now there has been poor or No data connection at all.  Have received notice of this occurring (and problem should be resurrected soon) QUOTE: There is a technical issue in Telstras network. We are worki ...

littlecat9
Level 1: Cadet

When I try to ring my husband's prepaid mobile (he is in hospital) an iphone from my prepaid mobile a Samsung s7 and he does not answer immediately within a few seconds, the call get forwarded and message comes up that it is an invalid number.  We do ...

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

Accelecon
Level 1: Cadet

My poor mother has been on the phone for 45 minutes,  the online unlock at:
telstra.com/unlock
Says that phone is already unlocked (or is not and iphone/ipad ;-).  Both are wrong.
Is there any other way ?

KegRaider
Level 3: Gumshoe

I tried to have a phone unlocked 3 weeks ago, via phone, online and instore.  The phone system diverted me around in circles a few times, then hung up.  Online told me to call or use the app, and instore was told the system was down.  I am unable to ...

peterbarker
Level 1: Cadet

Any chance that SMS over WiFi will work on my unbranded Samsung S10e?I have been waiting for the last couple of months for it but its still not working.WiFi Calling works, I'll got the June update and I'll been checking every few days for another upd ...

cal_
Level 1: Cadet

HELP?! my screen on my s10 is broken and unusable, iv tried getting through to stay connected but even tho i am paying the $15 a month i am not coming up in the records so i cant make a claim through stay connected, i also am unable to speak to anyon ...

Suneelravu
Level 1: Cadet

Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...

PeterK52
Level 2: Rookie

Does anyone know where I might be able to get old versions of the 24x7 app? Since it was upgraded to the MyTelstra app it doesn't work with my account for some strange reason, and it doesn't seem to affect enough people for it to be prioritised as an ...

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Wen66
Level 3: Gumshoe

Where on the home tab in telstra app do I register for free 25gb data? 

Marten
Level 1: Cadet

I purchased a note 10 plus dual SIM from Samsung Australia. Apparently rich communications RCS are not able to be used with this device by Telstra. 

NSTG8R
Level 2: Rookie

Can anyone afvise what is going on with carona releif.  Also the birthday for telstra

Tag4
Level 2: Rookie

Hi, I have been contacted by someone who is receiving calls from my number but I am not making those calls.  She sounds like an elderly lady and is not comfortable with taking my instructions to block my number. I'm at a loss as to what to do because ...

Hotham989
Level 2: Rookie

How difficult would it be for Telstra to show the price before signing up for 2 week trial?

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Eric_BKC
Level 2: Rookie

So I have Telstra Smart modem gen2. I used to use my mobile phone to play music over the wifi to router as DLNA through Yamaha network receiver. From router to the receiver they are connected by wired. Previously working fine and today I tried to pla ...

Molly2
Level 1: Cadet

I am in postcode 2646 area and for over 2 weeks now there has been poor or No data connection at all.  Have received notice of this occurring (and problem should be resurrected soon) QUOTE: There is a technical issue in Telstras network. We are worki ...

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

peterbarker
Level 1: Cadet

Any chance that SMS over WiFi will work on my unbranded Samsung S10e?I have been waiting for the last couple of months for it but its still not working.WiFi Calling works, I'll got the June update and I'll been checking every few days for another upd ...

Suneelravu
Level 1: Cadet

Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...

Trigga123
Level 1: Cadet

Hi my mobile hotspot suddenly got slowed. I use my mobile phone hotspot for gaming (dota 2) and I haven't got any issues before but since last month it starting to get slow. Is there any reason for it?

Waru
Level 1: Cadet

I have an oppo A73. The specs say it supports VoLTE and my friends with Optus can activate it at my house on their phones. But I am with telstra and I cannot switch it on. Any help would be awesome 

raerae86
Level 1: Cadet

I'm not surprised. This has happened before many times. Lodged numerous complaints. Complaints management has rang me back once and left a message.. only 1 time i could not come to the phone. I have rang Telstra so many times, too man y to count. The ...

Fatboyrider
Level 1: Cadet

Getting frustrated with the crap service from Telstra. For 5 weeks now I have been trying to get my prepaid phone unlocked.  Been to 3 different Telstra shops and have been on the Telstra merry go round of the web help many times with absolutely no h ...

00
Level 1: Cadet

Telstra prepaid activation not working. How long will it take to fix a 'technical issue"?

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