Mobiles & Tablets

Android

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
roboman
Level 2: Rookie

tried to recharge my phone using the same pin number that I had selected and kept a copy of upon using that pin it came up with an error code 304 so I went back into the account and reset the pin then back to the recharge page to complete the transac ...

uanmi21
Level 1: Cadet

I've tried uninstall, hard reset of the phone and reinstall, this does nothing. App fails after login. Any fixes to this app?

Andrei3
Level 1: Cadet

Hi all, I ported my service from Vodafone to Telstra on the 11/6/21, the only glitch is that anyone with Vodafone can no longer call me... They get a 'please check the number an try again' All other carriers can call me however and I can call / text ...

Umakemeoff
Level 1: Cadet

What a great day to search all of the info about eSim Telstra.I had a physical sim card with Telstra pre-paid service and I have requested to have an eSim card for my new Samsung Galaxy S21 Ultra, then started all issues. Telstra online supporter tur ...

Scorpio1
Level 2: Rookie

I have never experienced it before, but I have certainly heard of others loosing their mobile phone due to theft or destruction. Should this occur, I assume all data will be lost and I would like to know if there are any good suggestions about storin ...

iosman123
Level 2: Rookie

Hello, Will Telstra one number be compatible with android device other than Samsung? thanksjackyjoy

Az35
Level 1: Cadet

I'm trying to look at my bill, but it just keeps bringing me back in circles. I've uninstalled and installed 3 times now. I attempted doing this months ago but same thing happened, I ended up giving up and only decided to try again now 

Lorna1946
Level 1: Cadet

I have 2 Telstra phones, using the Aldi mobile network, which, I understand, uses the Telstra network. Both are showing little or no signal, where they usually have a full signal. This has been for 48 hrs now. I have contacted Aldi and have not recei ...

KazP75
Level 1: Cadet

Hi there.  Why all of a sudden is my 'My Telstra' widget presenting with the message 'Unable to display details at this time. Please try again'? When I try again, nothing.  It's been like it for a few days now...

Rhocarb
Level 2: Rookie

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone ...

Ando2
Level 3: Gumshoe

Just received a carrier update regarding RCS messages. once updated my phone directed my to google messages (instead of myDefault Samsung messaging app) - has anyone else had this happen this morning - I have a Samaung S21 Ultra 

Dan193
Level 1: Cadet

The netball app is  poor. We are sent around in circles with no outcome. Tried everything that has been suggested and recommend. Still no outcome. We wish to help our boys by showing a range of diverse sport. At present your app is not helping.  

Sezara
Level 1: Cadet

My IMEI says that is unlocked, however my SIM won't work in it.

How can I fix this?

Euilas
Level 1: Cadet

My account is been suspended and I need it to be on, therefore I want to make a payment plan 

Heyboo
Level 1: Cadet

Can anyone please tell me what price Telstra considers ineligible for this condition for products with pricing set significantly lower than the RRP or Market ValueAs no one at telstra either by message or phone can tell me the answer.Thanks

Birddog
Level 1: Cadet

How do I add another mobile number to my account please

Smithy70
Level 1: Cadet

My Telstra Max ZTE no longer recognises some apps in the last week or so, even after reset. (westpac, QLD covid sign-in ect.) Is there an update I'm missing? It is at 5.0.2.  Do I have a virus?

dme123
Level 1: Cadet

I want to reset my mobile phone's voice greeting to the default recording. I do NOT want to record a new greeting, I want the system default one that says the generic message.The only instructions on this topic are here, where they say the steps to r ...

abthomp
Level 14: Field Agent

We're getting messages about unanswered calls that a voice message has been left and to contact Message Bank.On calling 101 we get a recorded message stating that "this number is not available on this service"

Naughton
Level 1: Cadet

Hi all. Just recently my phone has stopped receiving calls from private numbers. All I get is a SMS notification tell me I have missed a call. Any ideas what might be causing this? 

BigBrucey
Level 1: Cadet

I have a friend with a j2pro samsung that is damaged. I have plus points to redeem for a phone for themI need to know process for changing from a micro sim to a 4ff sim. Bruce

Argee
Level 3: Gumshoe

I wonder if anyone can tell me if Telstra have a facility to block International Calls on an Android Phone. I know I can block individual callers as they call, but it gets a bit tedious. One would have thought it would be pretty simple to say I do no ...

n29
Level 1: Cadet

How do I get it unlocked

TheNewGuy
Level 2: Rookie

Is it possible to add data to the 200GB upfront plan? I got stuck with no NBN in the great HFC NTD drought of 2021, so my Telstra SIM is my only internet option for my home office. Sadly 200GB per month isn't enough when the kids also want to stream ...

Kazza521
Level 1: Cadet

I wish to redeem points from Telstra Plus for the Nokia 2.3 . It states that the phone is locked to the Telstra Network and a fee must be paid to unlock. My current plan is with Belong. Would a fee still have to be paid. Cannot find anything on the t ...

iosman123
Level 2: Rookie

Hello, Will Telstra one number be compatible with android device other than Samsung? thanksjackyjoy

Rhocarb
Level 2: Rookie

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone ...

TheNewGuy
Level 2: Rookie

Is it possible to add data to the 200GB upfront plan? I got stuck with no NBN in the great HFC NTD drought of 2021, so my Telstra SIM is my only internet option for my home office. Sadly 200GB per month isn't enough when the kids also want to stream ...

Kazza521
Level 1: Cadet

I wish to redeem points from Telstra Plus for the Nokia 2.3 . It states that the phone is locked to the Telstra Network and a fee must be paid to unlock. My current plan is with Belong. Would a fee still have to be paid. Cannot find anything on the t ...

jem9212
Level 1: Cadet

Hello,I'm trying to get my 81yo mothers phone unlocked so she can change to a cheaper service. After weeks we finally got a message with codes to unlock. It says on the idle screen put in the code, what exactly is the idle screen?  Help would be very ...

iosman123
Level 2: Rookie

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

William04
Level 1: Cadet

How to transfer prepaid credit from one sim to another?  The original sim has been damaged and I have a new sim.

ZapbuzZ
Level 3: Gumshoe

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

tlsyawn
Level 1: Cadet

Does anyone know if the blue tick testing has been done yet on the just released Galaxy A52 4G please?  If so does it make the grade as a remote device?  Thanks.

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

s3
Level 3: Gumshoe

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

D67
Level 1: Cadet

My phone account is in credit, so where does my credit go to

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

woeful
Level 3: Gumshoe

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

Van13
Level 1: Cadet

How can I send credit to my friends mobile 

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

ncim
Level 1: Cadet

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network. Will this be possible ...

uanmi21
Level 1: Cadet

I've tried uninstall, hard reset of the phone and reinstall, this does nothing. App fails after login. Any fixes to this app?

Cleverman
Level 1: Cadet

Hi there, I bought a Telstra dongle last week to use with a LiveU streaming device for streaming sports. I use it with an Optus dongle, where the two are bonded for better connectivity. The optus dongle works fine, but the Telstra one, although activ ...

grege01
Level 1: Cadet

SMS messages not sending. SMS receiving extremely delayed. Calls working fine.Help desk said to reset network, still not working. Multiple devices with similar issue. Telstra showing network problems in the area due to planned maintenance. No estimat ...

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Bob4570
Level 2: Rookie

Why

Useless

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

PJB_Doncaster
Level 4: Private Eye

When I connect to WiFi my Evoke 2 keeps alerting me to system update available.When I try to go to the update it flashes a panel on the screen then  disappears, returning to the alert panel.   How do I get the update please?  Or stop it alerting me?  ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Walking
Level 1: Cadet
Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

WFPL
Level 5: Eagle Eye

In August last year I logged out of My Telstra App on my Samsung 10 (Android Version 10, One UI 2.5, Security patch 1.12.20). because my app was showing my data in MB instead of GB. When I tried to log back in I couldn't. Since then I gave tried unin ...

demonic1
Level 2: Rookie

With covid shutting trade down and our spat with china will it be hard to get new phones soon, i only ask because there seems to be less of a choice of brands at not just here but with other places as well.

Fatboyrider
Level 2: Rookie

Does anyone have any idea on how to get my pre paid telstra phone unblocked.  Have tried the telstra app many times but just get stuffed around in circles.

cbellew
Level 1: Cadet

I just bought a Samsung Galaxy S21 Ultra. I had a Galaxy Note 9. I used the Telstra app to transfer my service from the old phone to an eSIM on my new phone. After it was installed I didn't have phone service on either my old phone or my new phone so ...

Me_ho
Level 1: Cadet

Why Telstra is not selling s21 ultra 512gb?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit