I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...
Cannot activate new simReceive telstra $150 sim in mail.Install in Telstra/Huawei 4G WIFI mobile broadband boxConnect to PC ok, taken automatically to Telstra activation site.key in SIM nrResponse is "The service number or SIM serial you've entered i ...
This is deeply frustrating. Every single every telco has sent customers their phones early (some Thursday last week) yet Telstra is refusing to budge. Just one simple question. Why? It is punishing to loyal customers and quite frankly insulting. I ca ...
Got new S20plus galaxy since then the phone always loosing network when driving.Seem not register to the network automatically when jump to another tower.Since galaxy S20plus not including on/off the Volte in the new software might cause the problem. ...
I get no voice service in 4g only areas and an error text message stating the device does not have 4g calling switched on. There is no such option and Telstra website just says to update android, it is.
I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...
Ripped off again by telstra ,was given no choice and made go on their new prepaid plan,they say it's better and I'm better off but all they have done is offer me 50 gb of less data and no more data bank . Well done!
Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra
Sorry if this has been answered elsewhere, but just wondering when the one ui 3.0 update will be released here for telstra Samsung devices. I've tried looking elsewhere online but there's very little info related to the Australian release.
So is Telstra now- going to bother bringing back in-house phone designs?- bring in linux based phones/ tablets and copmuters? I mean if your management actually had some brains it would be really a smart move right now ..... its just a pity you dont ...
I am so tired of the almost non existent support from the Telstra messaging service. This service gives the Telstra consultants maximum deniability, no accountability and the ability to lie and make false promises to the consumer. The consumers have ...
This Telstra service is crap. I have spent 3 hours trying to talk to some one. What Telstra now have in place is a joke. We pay over $300.00 per month and u cannot talk to any one. Have any body experience the same **bleep**. I will be contacting the ...
Hi there, I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...
I have a Samsung S9 and in the last couple of weeks callers cannot hear me when I pickup. It isn't a specific phone number or location it is every call I receive, I answer and they cannot hear me. Any suggestions? I've done the troubleshoot steps p ...
Seems like the software update tool on your site doesn't work... there is no where to select my phone...When will it be fixed?https://crowdsupport.telstra.com.au/t5/device-updates/bd-p/Device-Updates
My home address on my Telstra account is 5 years out of date. I've tried "updating" the address through the MyTelstra app on my iphone, my android and also through Chrome and Edge - same result everytime - Telstra presents me with a blank screen when ...
About a month ago, I put through a request (via telstra app messaging) to have a telstra prepaid phone network unlocked. I was required to pay an $80 fee which I did and I was told it will take a few days. Since then I've been in contact a few times ...
I pre ordered a Samsung Galaxy S21 Ultra. The highest memory offered was 256GB. I thought we were getting the 512GB variety? I checked Optus and they offer 512GB. Why hasn't Telstra offered this version?Cheesed off after ordering to find this out.
Any idea when Telstra plan on releasing android 11 for the note 20 ultra. every other carrier has released it already and i dont want to flash it but telstra is so slow with updates
Google Pay on my Oppo Find X2 Pro has stopped working overnight. I get an error message that says my phone does not meet security standards. My phone is stock and purchased from Telstra about 1 month ago. Google Pay has worked without problem until n ...
Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra
Hi there, I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...
Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...
Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.
Hi all, I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2) It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...
I have been trying to set up call forwarding from my Moto G5 plus mobile to another mobile, but I keep getting the error message 'connection problem or invalid mmi code' - how do I fix this? I have been trying to set up call forwarding no answer and ...
Since I went onto the NBN I can not get confirmation call from PayPal on the land line , so I can not log into my account with out that code number they send me .My friend has given me his mobile phone that he does not need so that I can use this for ...
Hi All,The issue I have doesn't seem to have a 'board' to answer, so here's hoping someone is a competent dinosaur when it comes to non-smart phones or users! Just prior to lockdown I provided my aunt (in a care home) with a basic push-button mobile ...
I purchase a Samsung 20 from Telstra 10/03/2020 and my usb port in not functioning 100% will charge only.Telstra said i should claim it on line I cannot find out where. Chat doe not work anymore
Yesterday I had a chat session on Telstra , my iPad contract has expired and I was still paying $19 a month for a sim I don’t use , I wanted it cancelled I also wanted to purchase a An Alcatel Tablet through Telstra @$13.50 a month over 24 months t ...
I purchased a new Pixel 5 yesterday and all data transferred except RCS messages. I hace contacted Samsung and Pixel but no solution. Anyone else having a similar issue?
I have been given my mothers phone to look at, she said it done a update and never come out of download mode and now is stuck on a screen that says powered by go edition.I have connected it to my computer but noting happens I can not access anything. ...
I keep blocking these calls, but occasionally they change the number. The latest is 0411 676 195.Ok, the calls are blocked, but they still show up in my call log, so I know they happen every day.Does anyone else have the same issue with Health Insura ...
It feels quiet frustrating that if you are a prepaid customer, there is absolutely no support apart from Codi who can do nothing useful other than bring up some URL's which you already have gone through a 1000 times. I ordered a phone through Telstra ...
have been to a few places lately (in the outback: innamincka, oodnadatta, arkaroola) where my friend had 4g with a few bars on his phone whereas mine showed no reception at all. when i moved to another town reception is back as normal. it's a "samsung ...
When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...
The standard retail Google Pixel 5 is dual SIM with a SIM card and eSIM however I was speaking to a person on Telstra Live Chat about pre-ordering the phone and they told me that Telstra will be selling only a single SIM version of the phone. Is that ...
Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input T ...
I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough). They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...
I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...
I received a email about up coming changes to my Telstra prepaid wireless broadband and I had some questions in relation to that. The only way I could try and get a consultant to answer the question was through the My Telstra App which was useless. W ...
I'm ready to ore order a S21 but do not see the option to include Stayconnected. Is this still available? I damage my phone too often to not include this..
I bought a pixel 5 from google, sync data from my pixel 2, put the telstra sim in but cant get any 5G reception tried bodni junction, camperdown, kings cross...the map says %G should be there. 5G is my prefered network in settings
I am having problems getting MMS messages from some phones. The message comes through but when I tap to see the picture it, I get " message not available or expired". If I turn the phone off and back on, it appears. It is really strange as I thought ...
I purchase my father a opel phone, and put in a telstra pre-paid mobile SIM. I completed the activation for it about 18 hours ago, but the telstra tracker says the activation has not been completed (it says it should take 4 hours). Is this type of ...
I have a Galaxy Note9 (Software version 11.5.03.24 and call version 11.5.10.28 - latest version)) that goes directly to message bank when someone tries to ring. I have: Checked Flight Mode (it's off), checked DND (it's off), checked blocked numbers ...
This is a note of a solution rather than a question per se. I got a 46mm Samsung watch for Christmas and was able to connect it to Telstra through my Samsung phone. It was working well and would ring when calls came in, even when I was nowhere near ...
Hey everyone,I keep recieving one time verification sms codes when i am not requesting them nor have i been in contact with telstra. I attempted to call telstra but half hour on hold with no luck due to covid support im assuming. Needing an answer as ...
Hi, I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat. I have tried to go through the chat but it comes up grey and does not connect. Of course, I cannot ring anyo ...
what is the real reason that years on, only samsung and apple phones can have a 4g compatible smart watch. This is crazy. Starting to become grounds for abuse of market power. They clearly favour two brands when they are meant to be a carrier first, ...
So, I have been using and enjoying Telstra's International Calling Pack for a few years which includes certain countries where I call frequently. Now that I want to move to a 5G phone + service, apparently if I change my SIM only plan (I shall buy my ...
so nbn is crap where i live, and i use mobile wi-fi hotspotting my samsung galaxy note 10plus...why is it then that my browsing is so slow, when i just ran a speedtest & am getting 103mbps download speed... is there something running in the backgrou ...
On Friday Dec 11 my Pixel 4 stopped making voice calls with HD Voice (VoLTE). I have inserted a physical Telstra SIM card from another phone into my Pixel 4 and HD Voice functioned normally via the physical SIM. Has anyone else encountered this? The ...
I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to. It still works perfectly on my old S9, ...
I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...
I’m just wondering why it’s taking so long to unlock my Telstra phone. I have done all they ask, paid $80 fee, supplied IMEI number, and model. I have now spoken to 4 different agents, who say they will get back to me but they never do. I was told to ...
Hey, first post here. Just looking at moving to Telstra on a sim only 5g plan. I have two questions, firstly, when I got to the point of needing an sms code, the site would not key me input the code, only the first digit, I tried 2 different ...