BanksiaBob
Level 1: Cadet

Deleting Ringtone.

I have a Telstra Frontier T81 android phone and I have the following problem. I wish to get rid of the ringtone (the ringtone the incoming caller can hear) that occurs when a person is phoning me. The incoming caller can hear the ringtone (AFL club song) with the incoming dial "beep" disappearing after 2 to 3 rings. Incoming callers have told me that they think the phone has cut off and subsequently hang up. I have searched the 'manual" to try to delete this ringtone, but I haven't been able to find the solution.  Any assistance will be greatly appreciated. Cheers  Bob

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Ashley
Telstra (Retired)
Telstra (Retired)

Re: Deleting Ringtone.

Hi Bob,

 

This is something that you need to deactivate yourself via your phone. What you have is called a Caller Tone rather than a ring tone (which is why you might have had issues finding information on how to stop it. Follow these instructions and it should stop the caller tone:

 

- Go to http://m.bigpond.com while connected to 3G on your iPhone

- Select the "My" Tab, then "My Mobile Content", then "Purchases", then "My Caller Tone Subscriptions"

-go to "My Tones" using the button on the top right of the screen"

- Cancel any Subscriptions you don't want

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

BanksiaBob
Level 1: Cadet

Re: Deleting Ringtone.

Hi Ashley,

 

Many thanks - you have solved my problem. Will make life a lot easier now. Once again, thank you.  Bob

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit